Elite FAQ


  1. Why can't I access my Elite Premium membership?
  2. What content will be affected once my Call of Duty Elite Premium membership has expired?
  3. Can I regain access to this content?
  4. Will the loss of my MW3 Elite Premium membership affect my Black Ops II Elite account?
  5. My password isn't recognized.
  6. How can I reset my password?
  7. I completed my registration, but then I got an error message saying my account is already linked to another account.
  8. I provided the wrong email address during registration, how can I reset my email address?
  9. What about my stats?
  10. Will I hear about service updates while I'm actively using Elite? What about updates via email?
1. Why can't I access my Elite Premium membership?
The reason may be that your Call of Duty Elite Premium membership tied to Call of Duty: Modern Warfare 3 Premium content has expired. As Call of Duty Elite has transitioned into a free service, we are no longer offering the option to purchase Call of Duty Elite Premium membership for Modern Warfare 3.

2. What content will be affected once my Call of Duty Elite Premium membership has expired?
The following Modern Warfare 3 content will be affected due to the expiration:
  • MW3 Strategy Videos will not play from the Improve section.
  • MW3 Video Content will not play from the Elite TV section.
  • Cannot enlist or participate in MW3 Lone Wolf Operations.
  • Cannot enlist or participate in MW3 Screenshot Events.
  • MW3 Clan Operations: Only Premium members’ stats count.
  • MW3 Clan Challenges (Daily/Weekly): At least one member per Clan must be Premium for the aggregate stats from participation to count.
3. Can I regain access to this content?
No. As Call of Duty Elite has transitioned into a free service, we are no longer offering the option to purchase Call of Duty Elite Premium for Modern Warfare 3.

4. Will the loss of my MW3 Elite Premium membership affect my Black Ops II Elite account?
No. Your Black Ops II Elite account and information will not be affected.

5. My password isn't recognized.
Previously players were getting a message claiming their password was not correct. However, this was really tied to the registration and login system overload. If you are still receiving this message upon login and have retried, please reset your password.

6. How can I reset my password?
If you have forgotten your Call of Duty Elite password you can request to have it reset.

7. I completed my registration, but then I got an error message saying my account is already linked to another account.
This may be due to your email being linked to an old account. If you were in the Elite beta, your email may still be associated with the old account. If you think you do have an old account but can't access it, you can try resetting your password. Once you reset the password you can log in to your profile with your email address.

If you need to you can just create a new account with a different email address. Once you do this you should try to link your gamertag or SEN (Sony Entertainment Network) ID to this new account.

8. I provided the wrong email address during registration, how can I reset my email address?
Try creating a new account with a new email address. See if you can link your Gamertag or PSN ID to this new account. If after doing this you get an error saying that your Gamertag or PSN ID is linked to another account, then please contact our support team. We will do our best to resolve this issue for you.

9. What about my stats?
All of your gameplay stats are secure, regardless of when or if you ever choose to log in to Call of Duty Elite. All Call of Duty gameplay stats history are stored in a completely different database separate from the Elite service. Whenever you log in to Elite, the entire history of your Black Ops, MW3, and Black Ops II gameplay stats will be available to you.

10. Will I hear about service updates while I'm actively using Elite? What about updates via email?
Yes, both. We will begin to email registered users with Elite status updates soon


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