If you need to submit a warranty claim, you will need to provide a model number in most cases. These cases include all replacement discs and cartridges, as well as Skylanders toys and portals.

Game Discs

The model number on a game disc is printed on the top of the disc, and is located at the end of the copyright information. Game disc model numbers are 8 digits long followed by a 2-letter country code, i.e. 12345678US.

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Nintendo Cartridges

The model number on a Nintendo DS and 3DS cartridge is printed on the sticker, and is located at the end of the copyright information. Nintendo DS and 3DS cartridge model numbers are 8 digits long followed by a 2-letter country code, i.e. 12345678US.

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Skylanders Hardware — Toys, Magic Items, and Portal of Power

For Skylanders hardware, the model number is located on the bottom of the base of the Skylanders product. For toys and Magic Items, the model number is 8 digits long.

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Depending on which console you are using, the model number for the Portal of Power is either 7 or 8 digits long.

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