Skylanders toys can only be replaced if they are under warranty.
If you need to replace a swappable Skylanders SWAP Force toy, you must call Activision Customer Support. Please make sure that you have your Proof of Purchase ready before calling.
Warranty returns for all other Skylanders toys can be done online by using the Warranty & Returns online process.
To get a replacement Skylanders toy, follow these steps:
Go to Warranty & Returns at the top of this page.
If you are not already logged in, you will be asked to log in or create an account.
Type the name of your toy.
Choose from one of the options that appear, then click Select.
Follow the steps provided to complete the Warranty Form.