Multiple issues may occur when the console has been running for a long period of time. If you start experiencing odd issues, please shut down your console for a few minutes and try again. Also, most progression or loss of functionality issues can be resolved by launching a level from the Campaign menu.
  1. I just changed the controller layout and the button in the HUD has not updated.
  2. The subtitles have disappeared while I was watching a cinematic.
  3. My campaign difficulty settings have changed after I played Escalation.
  4. My game just stopped and I was returned to the console menus with an error message.
  5. My character appeared in the level and there is no audio.
  6. The number of Gear Boxes I have drops when I navigate through the Gear Box menu.
  7. The prompt to use the Kinetic Capacitor Shield isn't the one displayed on screen.
  8. I don’t have a Heads Up Display (HUD) and I don’t know what to do, where to go and the status of my loadout.
  9. Why can’t I skip the cinematics?
  10. I applied a Weapon upgrade and the statistics have not updated.
  11. I am playing on another computer and I lost all my levels and equipment.
  12. I initiated a connection between my PS4 and PS Vita and I’m stuck on an error message.
  13. I am playing with a Keyboard and Mouse, and I am not sure which key does what in game.
  14. On PC, I have bought a Weapon upgrade multiple times.
  15. While playing, after pressing Alt+Tab, the game froze or had performance issues.
1. I just changed the controller layout and the button in the Heads Up Display (HUD) has not updated.
Restart the level and the change will take effect.

2. The subtitles have disappeared while I was watching a cinematic.
The subtitles disappear when the pause button during the cinematics. You can replay the level and refrain from pressing the pause button.

3. My campaign difficulty settings have changed after I played Escalation.
The Campaign difficulty settings change when the Escalation settings are modified.

4. My game just stopped and I was returned to the console menus with an error message.
There are rare crashes that can occur after playing the game for a long time. When any of these issues occurs, reboot the game and you’ll be able to continue your progression.

5. My character appeared in the level and there is no audio.
The audio will return after you either restart checkpoint or return to the main menu.

6. The number of Gear Boxes I have drops when I navigate through the Gear Box menu.
Going in the Help menu consumes a Gear Box and the items are lost. Don’t go there when you have Gear Boxes.

7. The prompt to use the Kinetic Capacitor Shield isn’t the one displayed on screen.
This ability is triggered by using the Melee attack button.

8. I don’t have a Heads Up Display (HUD) and I don’t know what to do, where to go and the status of my loadout.
You probably have the No HUD hack enabled. Disable it and get your HUD back. If you didn’t have the No HUD HACK, restart the last checkpoint and it will come back.

9. Why can’t I skip the cinematics?
The developers often hide loading times by playing a cinematic and waiting can’t be avoided.

10. I applied a Weapon upgrade and the statistics have not updated.
Some weapons’ statistics listed in the menu do not update when upgraded. The in game stats do upgrade though.

11. I am playing on another computer and I lost all my levels and equipment.
This game’s save file is on your computer and you need to copy it to the new computer in order to get your levels.

12. I initiated a connection between my PS4 and PS Vita and I’m stuck on an error message.
This issue is rare and will only occur if you are connecting you Vita at the precise time the Host of a Private match quits a lobby. When this occurs, you’ll have to power down you PS4 and reboot the consoles to continue.

13. I am playing with a Keyboard and Mouse, and I am not sure which key does what in game.
Go to the Keyboard layout section of the Controls menu. You’ll find the Keyboard and mouse settings for all Transformers’ forms. You can also find the keyboard layout from the manual.

14. On PC, I have bought a Weapon upgrade multiple times.
This issue occurs when you have more than one upgrade point available for a weapon and click the upgrade icon multiple times with your mouse. When you upgrade a weapon, make sure you only click once on the upgrade icon.

15. While playing, after pressing Alt+Tab, the game froze or had performance issues.
If you use the Alt+Tab Windows short cut, make sure you are in Windowed mode and you will avoid glitches.