Awesome! You have priority access

As one of our most loyal players, you have a direct line to our support experts.

Enter your phone number below and an agent will get back to you via text message shortly.

* Required Field

All texts are automated, subject to Activision’s SMS terms, and consent is optional, not a condition of purchase or use of Activision support or service. Message and Data Rates may apply. By clicking SUBMIT, you agree to the SMS terms and agree that Activision may send you text messages at the above number about your customer service request. By checking the box, you also agree that Activision may send you promotional texts at the above number.

Get promotional texts at the above phone number

Got it!

You’ll get a text from us shortly outlining next steps.

Oops

Our bad. We encountered a problem on our end. Please try again later.

Let us know your issue below and one of our top agents will get back to you via email as soon as possible.

* All fields are required.

A response will be sent to the email in your account.
Change my email address

We got your email!

One of our agents will review your message and get back to you via email.

Your case # is

Oops

Our bad. We encountered a problem on our end. Please try again later.

해당 언어에서 사용할 수 없는 페이지

이 페이지는 해당 지역에서 제품 또는 서비스를 지원하지 않기 때문에 해당 언어로 사용할 수 없습니다.

페이지를 영어나 다른 언어로 보려면 '영어로 보기'를 선택하십시오. 이전 페이지로 돌아가려면 '취소'를 선택하십시오.

无法用本语言显示该页面

由于在该地区没有针对此产品或服务的支持,本语言不支持您选择的页面。

选择“切换为英语并继续”可查看英文页面,您也可以选择其他语言,或者点击取消返回上一页面。

頁面並不支援此語言

由於相關產品與服務並未支援該地區,你所選擇的頁面無法在此語言下開啟。

選擇在英文版中繼續檢視英文版頁面或是選擇另一種語言,或者選擇取消來返回上一頁。

11/22/19

Call of Duty: Black Ops III Cryptokeys Issues

Troubleshooting tips if you're having issues with Cryptokeys

 

In the Black Market, Cryptokeys can be traded for Common Supply Drops and Rare Supply Drops, which contain a variety of content including, but not limited to, Calling Cards, weapon camos, Specialist themes and taunts, and a selection of balanced weapons. Rare Supply Drops also guarantee a Rare item, have an increased chance of giving Legendary and Epic items, and include bonus Cryptokeys.

The following lists the most common questions concerning Cryptokeys and Supply Drops.

Once the requirements for a Contract are met, the rewards associated with that Contract are automatically added to your account. Please note, however, that both requirements for Weekly Contracts need to be achieved to receive rewards. Rewards are not earned for completing only one of the two requirements. This also holds true when Double Daily Contracts are available.

This occurs when you receive an item that is tied to content that has not been unlocked with Unlock Tokens or through progression. Examples of this include camos or attachment variants for locked weapons or Specialist themes and taunts for locked Specialists. The item has been awarded, but will not be visible until the base content is unlocked. Be sure to select Recently Acquired within the Black Market to see the last 25 items you'd acquired.

If you experience a network disconnection during the Supply Drop animation and reward sequence, your Cryptokey balance might appear incorrectly and it might seem like content was not rewarded. This is a visual anomaly in the menus due to the temporary network disconnection. The Cryptokey balance should correct itself once the game goes back online or when the game is restarted.

All items are awarded to the player’s profile as soon as the transaction is confirmed, so you will not lose your content. Be sure to select Recently Acquired within the Black Market to see the last 25 items you'd acquired.

These are temporary visual anomalies in the menus. The Cryptokey balance should correct itself with continued playtime or when the game is restarted.

Privacy Policy Update
We’ve updated our Privacy Policy. You can view the revised policy here. By continuing to use Activision’s websites, products or services, you acknowledge this revised Privacy Policy.
+