Security Notice

Disc Replacements fall under the following two categories:

• In Warranty: Items within 90 days of purchase, or items with a manufacturing defect
• Out of Warranty ($20 in the U.S., €10 in the Euro Area, or £12 in the U.K. replacement fee): Items beyond 90 days of purchase, scratched discs, or cracked discs

Follow the steps below to submit a Disc Replacement.

1. Print out the Disc Replacement Form linked below and follow the shipping instructions provided.
2. If your disc is Out of Warranty, please include a check or money order for the replacement.
3. Please ship using a traceable method.
4. Please allow 7-10 days from the date we receive your item for delivery in North America or Europe.
5. Use your Case Number when inquiring about your warranty claim.

DOWNLOAD DISC REPLACEMENT FORM - North America
DOWNLOAD DISC REPLACEMENT FORM - U.K.
DOWNLOAD DISC REPLACEMENT FORM - E.U.
DOWNLOAD DISC REPLACEMENT FORM - AU/NZ

For select Skylanders toys – usually toys from the most recent Skylanders game – you can request a warranty voucher redeemable for the value of the Skylanders toy you choose in the warranty process. Warranty vouchers are set at values of $10 or $15 and are accepted at most major retailers, including Wal-Mart, Toys R Us, and Target. If the Skylanders toy is eligible for a warranty voucher, the option will be available through the Warranty form.

Requesting a Warranty Voucher

1. Select Warranty at the top of any page.
• You will need to be logged in using an account with a valid email address to submit a warranty claim.
• If you don’t have an account, you can create a free one.
2. Select Hardware, then select Figures & Toys
3. You will be prompted to enter a model number. Learn where to find the model number on the item.
4. Enter the model number and select Continue.
5. Select Request replacement voucher and then select Continue.
6. Enter your contact information and select Continue.
7. Review the details of your claim and select Continue.

After submitting your claim, you will receive a confirmation email at the email address attached to your Activision account.

Warranty Vouchers will be mailed to you within three business days.

Note: Warranty voucher offer is only valid in the United States.

Requesting a Direct Replacement

1. Select Warranty at the top of any page.
• You will need to be logged in using an account with a valid email address.
• If you don’t have an account, you can create a free one.
2. Select Hardware, then select your hardware category (Figures & Toys or Traps)
• After selecting Figures & Toys, you will be prompted to enter a model number. Learn where to find the model number on the item.
• After selecting Traps, you will see a blank text field. Begin typing “Skylanders” to see a list of Traps. Select your Trap to continue.
3. Enter the model number and select Continue.
4. Confirm the item you selected.
5. Enter your contact information and select Continue.
6. Review the details of your claim and select Continue.

After submitting your claim, you will receive a confirmation email at the email address attached to your Activision account.

Replacement items will be shipped within 7-10 business days

Certain Skylanders toys, Portals of Power, and other pieces of hardware must be returned to Activision in order to receive a replacement. These include:

• Rare, Legendary, and Alternate Skylanders toys
• Swappable Skylanders SWAP Force toys
• Skylanders Portals of Power
• Skylanders Traps
• Skylanders Location items

For these items, a prepaid shipping label will be provided after submitting a warranty claim.

Requesting a Toy Replacement

1. Select Warranty at the top of any page.
• You will need to be logged in using an account with a valid email address.
• If you don’t have an account, you can create a free one.
2. Select Hardware, then select your hardware category (Figures & Toys or Traps)
• After selecting Figures & Toys, you will be prompted to enter a model number. Learn where to find the model number on the item.
3. Enter the model number and select Continue.
4. Confirm the item you selected.
5. Enter your contact information and select Continue.
6. Review the details of your claim and select Continue.

You will be emailed a prepaid shipping label to ship your old item back to Activision.

Please include the following information with your returned item:

• Full name
• Full mailing address
• Email address
• Contact phone number

Please allow 7-10 days from the date we receive your item for delivery in North America or Europe.