Disc Replacements

Disc Replacements fall under the following two categories: 
  • In Warranty: Within 90 days of purchase or manufacturing defect 
  • Out of Warranty ($20 in the U.S., €10 in the Euro Area, or £12 in the U.K. replacement fee): Beyond 90 days of purchase, scratched disc, or cracked disc
Follow these steps to submit a Disc Replacement:
Note: We cannot ship to PO Boxes or APO/FPO Military Addresses.
  1. Print out the Disc Replacement Form linked below and follow the shipping instructions provided.
  2. If your disc is Out of Warranty, please include a check or money order for the replacement.
  3. Please ship using a traceable method.
  4. Please allow approximately 7-10 days from the date we receive your item for delivery in North America or Europe.
  5. Use your Case Number when inquiring about your warranty claim.
  • If you are located in Australia (1300 748 995) or New Zealand (0800 160 110), you need to call Activision Customer Support to submit a claim. Warranty claims submitted online will not be processed. Please print a copy of the form below for reference before calling.
Hardware

Return Required 
(Drums, Guitars, DJ Decks, Tony Hawk Boards, Top Shot Elite Guns, Fishing Poles, Kinect Gun, Skylanders Portals, Legendary Champions, and Location Items)
  1. Please print the label you will receive via email to ship your item to us.
  2. Please allow approximately 7-10 days from the date we receive your item for delivery in North America or Europe.
  3. Use your Case Number when inquiring about your warranty claim.
  4. Note: We cannot ship to PO Boxes or APO/FPO Military Addresses.
Swappable Skylanders
  1. Please print the label you will receive via email to ship your item to us.
  2. Please send both the top and bottom halves of the Swappable Skylanders figure. Receipt of only one half of a Swappable Skylanders figure will delay the exchange.
  3. Please allow approximately 7-10 days from the date we receive your item for delivery in North America or Europe.
  4. Use your Case Number when inquiring about your warranty claim.
  5. Note: We cannot ship to PO Boxes or APO/FPO Military Addresses.
No Return Required
  1. Please allow approximately 7-10 days for the delivery of your item in North America or Europe.
  2. Use your Case Number when inquiring about your warranty claim.
  3. Note: We cannot ship to PO Boxes or APO/FPO Military Addresses.