Guitar Hero Live controllers have been engineered to be very sturdy and withstand hundreds of hours of gameplay. The following document lists some of the most commonly seen concerns with Guitar Hero Live controllers.
For additional troubleshooting, be sure to check out our Guitar Hero Live controller setup and calibration videos.
Make sure that the guitar controller is properly calibrated using the in-game calibration tools.
Watch this video to learn how to calibrate your guitar controller and set up auto-calibration.
First, make sure the issue is with the physical button and not the game itself by re-calibrating the controller.
If the issue is with the button, carefully remove the affected button and blow in the back of the button and its contact point on the neck to remove any dirt or debris that may have collected underneath.
Please note: Do not use any cleansers, cleaning products, or chemicals to clean the guitar controller, doing so may damage your Guitar Hero Live controller.
For more information on fret removal download this instruction sheet.
The Guitar Hero Live console controller will work with any console. The wireless USB receivers, however, are designed to work specifically with one console and cannot be transferred to another. You can tell what system the USB receiver is designed for by the color of the button on the end of the receiver:
Your guitar controller’s serial number can be found inside the battery compartment on the back of your controller directly under the batteries. The serial number consists of a 19-character combination of letters and numbers that begins with “S/N.”
This is a rare issue that can come up when too many information packets are sent to your USB receiver too rapidly. If this happens, follow these steps:
The controller is searching for the wireless receiver and cannot find it. Make sure that the USB receiver is properly inserted into your console. If the receiver has been removed, do the following:
If your USB receiver is properly inserted in the console, check to see if you have any other USB devices inserted in your console. Certain USB devices may generate interference that will prevent the receiver from receiving data. Remove the interfering devices.
Your batteries are dying. Replace the old batteries with a pair of fresh AA batteries.
Possibly, although this is not recommended as the older games were formatted for a five-button guitar controller. As a result, an older game may misinterpret inputs from the Guitar Hero Live controller, rendering the game unplayable.
No. Due to the new six-button configuration of the Guitar Hero Live guitar controller, older 5-button Guitar Hero controllers will not work with Guitar Hero Live.
No. In order to add a second guitar, you must have a second dongle that is compatible with the system.
Yes. In order to replace a GHL dongle, head over to the Warranty section of our support web site.
This is a very rare issue unique to the Bluetooth version of the Guitar Hero Live controller. If this happens, simply remove and re-insert the batteries and then turn the controller on again.
The Guitar Hero Live Bluetooth controller is compatible with the following Apple devices:
This is a rare issue in which the PlayStation 3 USB receiver can lose connection with the controller after many hours of uninterrupted play. To resolve this, restart your console and the game, and then re-sync your controller with the receiver.
Nothing. Browsing the Guitar Hero Live menu on a Wii U can only be done using your Wii U gamepad controller.
This can happen if your controller vibration option on your console is disabled. To resolve this, you will need to enable the controller vibration on your Xbox 360.