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Home / General / Game Missing or Damaged When Purchased

Game Missing or Damaged When Purchased

 
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Missing Discs or Cartridge

Question: I bought a copy of the game and the case was empty. What should I do?

Answer: If you purchased a game and the disc or cartridge was missing from the case, it is the sole responsibility of the retailer where the game was originally purchased to replace the disc or cartridge. Activision cannot replace missing items.

 

Damaged Discs or Cartridge

Question: I bought a copy of the game and it’s damaged. What should I do?

Answer: If your disc is damaged and you require a replacement, you can do so by going to the Warranty & Returns section of the Activision Support site.

 

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