Please contact the participating retailer where your Call of Duty: Advanced Warfare pre-order was purchased if you are having one of these issues:
  • Lost receipt 
  • Did not receive code
  • Cannot read receipt
If you pre-ordered your copy of Call of Duty: Advanced Warfare from GameStop, follow these steps to retrieve your code:
  1. Go to
  2. Scroll to the bottom and select Contact Us.
  3. Select Digital Bonuses / Beta Codes / Premium Items in the Request Type dropdown menu.
  4. Fill in the rest of the form. Be sure to include your Order Number and/or your Power Up number.