Replacing a Broken Skylanders Toy or Portal
Question: My Skylanders toy is broken. How can I get a new one?
Answer: Skylanders toys, Portals, and Traps can only be replaced if they are under warranty.
To get a replacement Skylanders product, follow these steps:
- Go to Warranty & Returns at the top of this page. You will need to be logged in to submit a warranty claim. If you don't have an account, you can create a free account.
- Select Hardware then select a subcategory.
- Skylanders Toys and Portals — Select the correct option and then enter the model number located on the item.
- Skylanders Traps — Select Skylanders Traps and then enter the name of the Trap.
- Select Continue.
- Follow the steps provided to complete the Warranty Form.