The following article addresses commonly asked questions regarding Skylanders games for mobile devices. If you have questions about a non-Bluetooth Portal of Power please check out the Skylanders Portal of Power and Hardware FAQ. If you are looking for the model number on your Skylanders toy, please check out Finding the Model Numbers on Activision Hardware and Software.Please note: The following Skylanders mobile games are no longer being updated and have limited support:
The Bluetooth Portal of Power is programmed to automatically turn off after three minutes without activity in order to preserve battery life. When you’re ready to play again, simply press the Portal’s power button to turn it on.
To turn off the Bluetooth Portal of Power, press and hold the power button for one second. The Portal is also programmed to automatically turn itself off after three minutes of non-use.
No. Skylanders Web codes are no longer supported.
Please allow up to 15 minutes for a purchase to show up in your game. If you’re still not seeing the items you purchased after 15 minutes, try the following:
You can get Coins by sending your Skylanders on adventures to defeat bad guys. You can also get them from in-game treasure chests or the Coin Store.
Both kinds of treasure chests will provide Coins, but only blue chests contain Gems.
There are four ways to get Gems in Skylanders Battlegrounds:
If you receive the “Service Unavailable” message, it means that the game is having trouble contacting the online game servers. Try the following:
Yes. Do the following if you’d like to skip a Goal in Skylanders Battlegrounds:
You can level up in the game by earning the number of stars required to get to the next level. Stars are earned by completing Goals given to you at the start of each game.
There are three methods of earning gems:
There are a number of ways to earn extra coins in Skylanders Cloud Patrol:
Most crashes are caused by having low system memory. If this is happening to you, try the following:
Yes. Do the following if you’d like to skip a Goal in Skylanders Lost Islands:
Your Energy will slowly refill over time as you play. However, there are three ways to get more Energy in Skylanders Lost Islands:
No. Sometimes Skylanders are unsummoned to make room for busier Skylanders. To bring your specific Skylander back to the island, do the following:
There are six ways to get Gold in Skylanders Lost Islands: