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Home / Skylanders SuperChargers / Skylanders SuperChargers Toy Issues FAQ

Skylanders SuperChargers Toy Issues FAQ

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Please note that the following FAQ addresses issues specific to the physical Skylanders toys.

1. Can I reset a Skylander back to level one?

Yes. In order to reset a toy back to level one, follow these steps:

  • Load any level with the toy on the Portal.
  • Open the Pause Menu and then go the My Team Menu.
  • Select Reset
  • Select Yes

2. I suddenly got a message in my game that says “Uh, oh! Your toy may be corrupted.” How can I know for sure?

This message can sometimes appear when another Skylander toy is placed near the Portal of Power (not directly on it). Simply clear the area around your Portal of Power of all Skylander toys and restart the game.

This can also occur if the Portal is close to magnetic objects or electronic devices. Make sure it is at least a few feet away from these kinds of objects.

If this does not fix the issue, you can reset your toy back to level one by following these steps:

  • Load any level with the corrupted toy on the Portal.
  • When the game tells you the toy is corrupted, open the Pause Menu and go the My Team Menu.
  • Select Reset
  • Select Yes
If this message continues to appear and your Skylander is still under warranty, you can request a replacement toy.

3. My Trap is corrupted and not working.

Skylanders SuperChargers is unable to recover a corrupted Trap. It can however be recovered in Skylanders Trap Team.

To find out how to recover a corrupted Trap, check out the Skylanders Trap Team Characters and Magic Items FAQ.

4. My Racing Pack Trophy is corrupted and not working.

Talking to Pandergast while the Racing Pack Trophy is on the Portal fixes the toy. Pandergast is located on the left path when you are facing the center of the Academy.

If this does not fix the issue with the Racing Pack Trophy, and the toy is still under warranty, you can request a replacement toy.

5. I tried to use one of the new Skylanders SuperChargers in one of my older Skylanders games and it didn’t work. Is the toy broken?

No. The new Skylanders SuperChargers characters and their associated vehicles will not work in any previous Skylanders game. All older Skylanders will, however, work in Skylanders SuperChargers.

6. I have a level 20 Skylander character that I use in Skylanders SuperChargers. When I tried to use it in an older game, its level dropped! Why does this happen and did I lose those levels permanently?

No. The level cap in Skylanders: Spyro’s Adventures is ten and it is 15 in Skylanders: Giants. A level 20 Skylander used in one of those games will be dropped to the level cap. Their levels will be returned when they return to Skylanders SuperChargers.

7. Why did I lose the gold and experience I just collected after removing the toy from the Portal?

The game doesn’t save to the toy constantly. Removing the toy quickly after collecting something may prevent the game from properly saving on the toy. After collecting treasures or experience orbs, wait about 30 seconds before removing the toy from the Portal to prevent any loss.

8. I’ve lost the experience, money, and upgrades I bought on my Skylanders.

There is a rare issue that can occur after playing for extended periods of time or after changing the Skylander on the Portal numerous times which causes the Portal to stop saving the information on the Skylander. Unplugging and re-plugging the Portal fixes the issue, but you’ll need to earn the experience and money again.

9. Why is my elemental strength higher or lower when I play on my friend’s console?

The number of Skylanders of the same element inside the Skylander Collection menu influences the elemental strength stat. If the same number of toys is unlocked on both consoles, the elemental strength will be the same.

10. My Skylander isn’t being healed when he’s in an elemental area of the same element he is. I remember him being healed in Skylanders Giants and Skylanders SWAP Force. Is something wrong?

No, this is working as intended. In Skylanders SuperChargers, Skylanders are not healed when they are in elemental areas that match their own element.

11. I have a corrupted vehicle but the option to recover a corrupted vehicle isn't present. What do I do?

This happens when you start the game with a corrupted vehicle already on the portal. Simply restart the game with another vehicle on the portal, then switch to the corrupted vehicle and the option to recover it will be present.

 

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Related Topics

    • Skylanders for Parents FAQ
    • Issues with Custom Parts in Skylanders SuperChargers
    • Skylanders Toy Compatibility
    • How to Sync your Skylanders Portal of Power
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