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Skylanders Mobile FAQ

This article addresses commonly asked question concerning Skylanders games for mobile devices.

The following article addresses commonly asked questions regarding Skylanders games for mobile devices. If you have questions about a non-Bluetooth Portal of Power please check out the Skylanders Portal of Power and Hardware FAQ. If you are looking for the model number on your Skylanders toy, please check out Finding the Model Numbers on Activision Hardware and Software.

Please note: The following Skylanders mobile games are no longer being updated and have limited support:
  • Skylanders: Cloud Patrol
  • Skylanders: Battlegrounds
  • Skylanders: Lost Islands
  • Skylanders: Collection Vault

General Questions

The Bluetooth Portal of Power is programmed to automatically turn off after three minutes without activity in order to preserve battery life. When you’re ready to play again, simply press the Portal’s power button to turn it on.

To turn off the Bluetooth Portal of Power, press and hold the power button for one second. The Portal is also programmed to automatically turn itself off after three minutes of non-use.

Please allow up to 15 minutes for a purchase to show up in your game. If you’re still not seeing the items you purchased after 15 minutes, try the following:

  • Be sure you are logged in to your Activision account.
  • Restart the game by force-closing the application. To force-close an application, follow the steps below depending on your device:

  • iOS
    1. Double-tap the Home button. This brings up a preview of open apps on the device.
    2. Swipe left or right to find the app you want to close.
    3. Swipe upward on the app’s preview to force-close it.

    1. Tap the Settings icon.
    2. Select Apps
    3. Select the Running tab.
    4. Select the app you wish to close.
    5. Select Stop or Force Stop.

Skylanders: Battlegrounds

You can get Coins by sending your Skylanders on adventures to defeat bad guys. You can also get them from in-game treasure chests or the Coin Store.

Both kinds of treasure chests will provide Coins, but only blue chests contain Gems.

There are four ways to get Gems in Skylanders Battlegrounds:

  • Entering a battle and winning will occasionally reward you with a Gem.
  • Blue treasure chests will occasionally contain Gems.
  • You’ll earn a Gem each time you level up.
  • Gems are available for real-world money in the Gem Store.

If you receive the “Service Unavailable” message, it means that the game is having trouble contacting the online game servers. Try the following:

  • Make sure your mobile device has a strong signal from a connection that’s close to you.
  • Make sure your device’s wireless connections are turned on and that the device is connected to the internet or a data provider.

Skylanders Battlegrounds cannot be played offline.

Yes. Do the following if you’d like to skip a Goal in Skylanders Battlegrounds:

  • Go to the list of Goals and tap the one you’d like to skip.
  • Confirm that yes, you’d like to skip the Goal.

Please note: skipping Goals will cost Coins.

Skylanders Cloud Patrol

You can level up in the game by earning the number of stars required to get to the next level. Stars are earned by completing Goals given to you at the start of each game.

There are three methods of earning gems:

  • You’ll receive Gems each time you level up.
  • Gems are sometimes found in the present boxes floating throughout Skylands.
  • You can use real-world money to purchase Gems in the Gem Store.

There are a number of ways to earn extra coins in Skylanders Cloud Patrol:

  • Creating big combos while hunting trolls. To get a combo, swipe your finger across multiple targets and release before they attack you. You can target trolls, balloons, crates, and even projectiles this way.
  • Note the Element of the Day bonus when you start the day. Using a Skylander of the Element of the Day can net a large Coin bonus.
  • Unlock the Hidden Treasure Item from the Collection. When active, this item will give a huge boost to Coin payouts.
  • Using Gems to purchase Coin Packs from the Coin Store.

Skylanders Lost Islands

Most crashes are caused by having low system memory. If this is happening to you, try the following:

  • Turn your device off and then back on again.
  • Close any other apps that may be running.
  • Be sure you have updated your device’s operating system to the latest version.

Yes. Do the following if you’d like to skip a Goal in Skylanders Lost Islands:

  • Go to the list of Goals and tap the one you’d like to skip.
  • Confirm that yes, you’d like to skip the Goal.

Please note: skipping Goals will cost Coins.

Your Energy will slowly refill over time as you play. However, there are three ways to get more Energy in Skylanders Lost Islands:

  • You can earn Energy by planting and harvesting Energy crops.
  • Certain Goals in the game will reward you with Energy.
  • You can trade Gems for Energy.

No. Sometimes Skylanders are unsummoned to make room for busier Skylanders. To bring your specific Skylander back to the island, do the following:

  1. Go to the Skylanders Select screen.
  2. Select the Skylander you wish to summon.
  3. Tap Summon.
  4. Confirm that yes, you wish to summon that Skylander to the island.

There are six ways to get Gold in Skylanders Lost Islands:

  • Send your Skylanders on Adventures using the Adventure Balloon or the Adventure Airship. They’ll receive Gold after successfully concluding the Adventure.
  • Complete Goals.
  • Clear out Troll camps.
  • Clear out Sheep mobs.
  • Activate an Elemental Sanctuary.
  • Purchase Gold using Gems.


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