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11/22/19

Replacing Game Discs, Toys, and Other Physical Goods

What to do if you need to submit a warranty claim for an Activision product

Question: I have an item that needs to be replaced. What should I do?

Answer: Most items are eligible for a replacement under Activision’s Warranty policy. Select a category below to learn more about Activision’s replacement process.

Please note: Always use your Case Number when inquiring about your warranty claim.

Replacing Game Discs and Cartridges

North America, United Kingdom, and Europe

Please contact us directly to request a disc or cartridge replacement.

  1. Go to CONTACT US.
  2. Choose your game and platform.
  3. Select Warranty Replacement, then select I'd like to submit a warranty claim.

DISC REPLACEMENT FORM FOR NORTH AMERICA

Australia and New Zealand

  1. Complete the DISC REPLACEMENT FORM FOR AUSTRALIA/NEW ZEALAND.
  2. Print out the form and follow the instructions on the form to complete your request.

Replacing Toys, Hardware, and other Physical Goods

Please contact us directly to request a hardware replacement.

  1. Go to CONTACT US.
  2. Choose your game and platform.
  3. Select Warranty Replacement, then select I'd like to submit a warranty claim.

The Software License and Service Agreement will be updated. Please follow this link [https://www.activision.com/legal/ap-eula] in order to see these changes.