VOUS AVEZ L'ACCÈS PRIORITAIRE

Vous êtes l'un de nos joueurs les plus fidèles et bénéficiez donc d'une ligne directe avec nos experts en assistance.

Dites-nous quel problème vous rencontrez ci-dessous et l'un de nos meilleurs conseillers vous recontactera par e-mail dans les meilleurs délais.

* Tous les champs doivent être remplis.

Une réponse sera envoyée à l'email de votre compte.
Changer d'adresse e-mail

Nous avons reçu votre e-mail !

L'un de nos conseillers examinera votre message et vous recontactera par e-mail.

Le numéro de votre dossier est le

Oups

Désolé, nous avons rencontré un problème. Veuillez réessayer plus tard.

해당 언어에서 사용할 수 없는 페이지

이 페이지는 해당 지역에서 제품 또는 서비스를 지원하지 않기 때문에 해당 언어로 사용할 수 없습니다.

페이지를 영어나 다른 언어로 보려면 '영어로 보기'를 선택하십시오. 이전 페이지로 돌아가려면 '취소'를 선택하십시오.

无法用本语言显示该页面

由于在该地区没有针对此产品或服务的支持,本语言不支持您选择的页面。

选择“切换为英语并继续”可查看英文页面,您也可以选择其他语言,或者点击取消返回上一页面。

頁面並不支援此語言

由於相關產品與服務並未支援該地區,你所選擇的頁面無法在此語言下開啟。

選擇在英文版中繼續檢視英文版頁面或是選擇另一種語言,或者選擇取消來返回上一頁。

ARTICLE UTILE ?

OUI NON

CET ARTICLE VOUS A AIDÉ ?

VEUILLEZ SÉLECTIONNER UN MOTIF

255 caractères autorisée  / 255

MERCI DE VOTRE RETOUR

11/22/19

Connecting to a Call of Duty: Black Ops III Game

Troubleshooting tips for problems connecting to an online game on the PlayStation Network, Xbox Live, or Steam

 


If you’re having trouble connecting to Call of Duty: Black Ops III, you should first check Call of Duty: Black Ops III Server Status.

If the status indicator for your platform is not green or an alert is present, you might encounter connectivity issues until service is restored and fully operational.

However, if the status indicator is green and no alerts are posted, several other factors could be affecting the quality of your connection.


If you’re signed in but are having trouble connecting, check your system’s status page for connectivity alerts, maintenances, or other factors indicating that servers are not fully operational.

If there are issues with your system’s servers, you might experience connectivity issues until the servers return to full operation.

On PlayStation and Xbox consoles, testing your connection might reveal the root cause of the problem. Follow the steps below to test your console’s connection.

Run through the basics
Here are a few tips to note before delving any deeper:

  • Restarting your router is often the easiest and quickest way to resolve connectivity issues.
  • Other bandwidth-heavy applications on your network can be detrimental to your ability to connect. This includes, but is not limited to, streaming music, streaming video or movies, or downloading files.
  • Using a wired connection will allow your system to achieve optimal performance when playing an online game. Wi-Fi connections have a wide variance in reliability and bandwidth and can dramatically affect the quality of online gameplay. Wired Ethernet connections will maintain the minimum bandwidth connection that is required for online gaming.

The following tests require you to log in to the router on your home network to troubleshoot your network. You will need your router’s login credentials to proceed. If you do not have your router’s login credentials, you will need to contact your Internet Service Provider.

These tests refer to options that are typically found in a router’s menu. If you cannot find what you’re looking for, please refer to your router’s manual.

You may not need to perform all of these tests, so be sure to test the game after attempting each one.

If you are on an institutional (school), corporate, or other shared network, please refer to your network administrator for further assistance.

Le Contrat de Licence et de Service Logiciel va être mis à jour. Veuillez suivre sur ce lien [https://www.activision.com/fr/legal/ap-eula] pour voir ces modifications.