Vous êtes l'un de nos joueurs les plus fidèles et bénéficiez donc d'une ligne directe avec nos experts en assistance.

Dites-nous quel problème vous rencontrez ci-dessous et l'un de nos meilleurs conseillers vous recontactera par e-mail dans les meilleurs délais.

* Tous les champs doivent être remplis.

Une réponse sera envoyée à l'email de votre compte.
Changer d'adresse e-mail

Nous avons reçu votre e-mail !

L'un de nos conseillers examinera votre message et vous recontactera par e-mail.

Le numéro de votre dossier est le


Désolé, nous avons rencontré un problème. Veuillez réessayer plus tard.





Latest Updates for Call of Duty: Black Ops Cold War

A list of new features, fixes, and issues addressed in the latest update for Call of Duty: Black Ops Cold War




Free Access Week

  • Download Black Ops Cold War Free Access from your platform’s store to play Multiplayer and Zombies for free, July 22-29.
  • Includes access to Multiplayer Featured Playlists and all current round-based Zombies maps: “Die Maschine,” “Firebase Z,” and “Mauer der Toten.”




  • Paintball Moshpit [NEW]
    • Play a mix of 6v6 respawn modes on new map Rush featuring paintball impact visuals and sound effects.

Custom Classes

  • Addressed an issue where some Custom Classes displayed a “restricted” icon when playing modes with no restrictions.

Featured Playlists

  • Paintball Moshpit [NEW]
  • Throwback Moshpit (now including Rush)
  • NukeJacked 24/7
  • Gunfight Blueprints
  • Cranked Moshpit
  • Face Off 6v6
  • 12v12 Moshpit
  • Party Games
  • Multi-Team



“Mauer der Toten”

  • Addressed an issue where the player could randomly teleport to another part of the map, sometimes resulting in death.
  • Addressed an issue where the Mangler enemy could teleport to the player in certain locations when the player moved too far from them after Round 25.
  • Addressed an issue that allowed the Klaus upgrade quest to be completed without participating in the defend event.
  • Refilling Ray Gun ammo at Ammo Caches in “Mauer der Toten” now costs the correct amount.


  • Addressed an issue that infrequently caused portions of the HUD to appear during Main Quest cinematics.

Field Upgrades

  • Aether Shroud
    • Addressed an issue where activating Aether Shroud Tier I or higher would not reload ammo for the CRBR-S Blazer Wonder Weapon.

Featured Playlists

  • Mauer der Toten
  • Outbreak
  • Firebase Z
  • Die Maschine
  • Dead Ops Arcade: First Person
  • Dead Ops Arcade







  • Addressed an issue where the Social button could disappear if the player kicked another player from their party, which could cause the Social tab from functioning properly.


  • Moved the Nail Gun to the correct location in the Special Weapons category.




  • Added Rush to the following modes: Team Deathmatch, Domination, Hardpoint, Control, Kill Confirmed, Search and Destroy, Free-For-All, VIP Escort, and Snipers Only Moshpit.


  • Removed Cranked Hardpoint from NukeJacked 24/7.



“Mauer der Toten”

  • Stability
    • Added various stability fixes related to the Main Quest, Boss Battle, and CRBR-S Wonder Weapon.
  • Gameplay
    • Reduced the number of Krasny Soldat spawns at higher rounds.
    • Addressed an issue that caused Klaus to sometimes attack a friendly Brain-Rotted zombie.
    • Addressed a rare issue that could cause zombies to use their ranged attack despite the player being in an accessible location.
  • Wonder Weapons
    • The CRBR-S Wonder Weapon will no longer time out if it is not taken from the opened safe after a period of time.
  • Main Quest
    • Addressed an issue that caused players to become stuck when remaining on a ladder during a Boss Battle teleport.
    • Addressed an issue that prevented a Special Round from triggering immediately when entering the Lab if the match was currently between rounds.
    • Addressed an issue that caused a carried quest item to appear on screen and sometimes block weapon fire while the player was walking backwards.
    • Addressed an issue that could show Klaus as visibly holding his weapon and a quest item at the same time.
  • UI
    • Addressed an issue that could cause players to receive an erroneous "Not Enough Essence" message when approaching the Arsenal.
  • Outbreak
    • Fixed a crash related to transitioning between Regions in Outbreak.
  • Field Upgrades
    • Addressed an issue that caused Shatter Blast to deal more damage than intended.
  • Perks
    • Fixed a crash related to Tombstone Soda.