VOUS AVEZ L'ACCÈS PRIORITAIRE

Vous êtes l'un de nos joueurs les plus fidèles et bénéficiez donc d'une ligne directe avec nos experts en assistance.

Dites-nous quel problème vous rencontrez ci-dessous et l'un de nos meilleurs conseillers vous recontactera par e-mail dans les meilleurs délais.

* Tous les champs doivent être remplis.

Une réponse sera envoyée à l'email de votre compte.
Changer d'adresse e-mail

Nous avons reçu votre e-mail !

L'un de nos conseillers examinera votre message et vous recontactera par e-mail.

Le numéro de votre dossier est le

Oups

Désolé, nous avons rencontré un problème. Veuillez réessayer plus tard.

ページはこの言語に対応していません

お客様が選択したページはこの言語に対応しておりません。この言語が使用される地域では製品またはサービスがサポートされていません。

英語でページを閲覧するには「英語で続ける」を選択してください。他の言語を選択することも可能です。「キャンセル」を選択すれば前のページに戻ります。

Reset Stats and Ranks in Call of Duty: Warzone

An explanation of why your stats or rank might get reset in Call of Duty: Warzone

Question: My Call of Duty: Warzone stats and rank or are lower than where they were the last time I played. What happened?

Answer: If your stats and rank become altered or modified outside of normal game mechanics, the Call of Duty servers will attempt to restore them using the most recently stored backup. This means that your stats and rank might not be exactly where they were before the reset occurred.

 

Question: What might have caused this?

Answer: Stats and rank issues can occur for a variety of reasons, including:

  • Playing on a Wi-Fi connection — Wireless connections tend to be unstable and can lead to data loss.
  • Playing on a shared connection — Data loss can occur over shared connections, such as institutional (school) or corporate networks.
  • Quitting matches early — Data is routinely stored after each match. Leaving a match early can negatively impact data being saved from previous matches.
  • Exiting the game early — Leaving the game before a Public Match is complete could impact data from previous matches.
  • Playing in Private Matches with players you don't know — Accepting Private Match invitations from players you don't know can unknowingly enter you into a hacked lobby and/or leave you susceptible to corruption or loss of data.

 

Question: How can I ensure this doesn't happen?

Answer: Here are some best practices to protect your rank and stats:

  • Always play Public Matches over a wired connection.
  • Avoid playing on a shared connection.
  • Always complete Public Matches.
  • Only play Private Matches with players you know and trust.