Awesome! You have priority access

As one of our most loyal players, you have a direct line to our support experts.

Enter your phone number below and an agent will get back to you via text message shortly.

* Required Field

All texts are automated, subject to Activision’s SMS terms, and consent is optional, not a condition of purchase or use of Activision support or service. Message and Data Rates may apply. By clicking SUBMIT, you agree to the SMS terms and agree that Activision may send you text messages at the above number about your customer service request. By checking the box, you also agree that Activision may send you promotional texts at the above number.

Get promotional texts at the above phone number

Got it!

You’ll get a text from us shortly outlining next steps.

Oops

Our bad. We encountered a problem on our end. Please try again later.

Let us know your issue below and one of our top agents will get back to you via email within four business hours.

* All fields are required.

A response will be sent to the email in your account.
Change my email address

We got your email!

One of our agents will review your message and get back to you via email. Agents typically respond within four hours.

Your case # is

Oops

Our bad. We encountered a problem on our end. Please try again later.

10/01/19

Call of Duty: Modern Warfare Pre-Order FAQ

Prepare to go dark. Modern Warfare is back!

The stakes have never been higher as players take on the role of lethal Tier One operators in a heart-racing saga that will affect the global balance of power. Call of Duty: Modern Warfare engulfs fans in an incredibly raw, gritty, provocative narrative that brings unrivaled intensity and shines a light on the changing nature of modern war. Developed by the studio that started it all, Infinity Ward delivers an epic reimagining of the iconic Modern Warfare series from the ground up.

In the visceral and dramatic single-player story campaign, Call of Duty: Modern Warfare pushes boundaries and breaks rules the way only Modern Warfare can. Players will engage in breathtaking covert operations alongside a diverse cast of international special forces and freedom fighters throughout iconic European cities and volatile expanses of the Middle East.

And the story doesn't end there.

Pre-order Call of Duty: Modern Warfare on PlayStation 4, Xbox One, or PC to ensure you hit the ground running on October 25, 2019.

Be sure to check out all the intel for Call of Duty: Modern Warfare.

 

There are five editions of Call of Duty: Modern Warfare available for pre-order: three digital editions and two physical editions:

 

Digital Editions

Standard Edition

  • Call of Duty: Modern Warfare game (digital download)
  • Custom in-game Tactical Knife
  • One Prestige Token to use in Call of Duty: Black Ops 4 (Included with pre-orders only. Call of Duty: Black Ops 4 game required, sold separately.)
  • Classic Captain Price Blackout character playable in Call of Duty: Black Ops 4 (Included with pre-orders only. Call of Duty: Black Ops 4 game required, sold separately.)

Operator Edition

  • Call of Duty: Modern Warfare game (digital download)
  • Custom in-game Tactical Knife
  • All Ghillied Up Operator Pack
  • Crew Expendable Operator Pack
  • War Pig Operator Pack
  • One Prestige Token to use in Call of Duty: Black Ops 4 (Included with pre-orders only. Call of Duty: Black Ops 4 game required, sold separately.)
  • Classic Captain Price Blackout character playable in Call of Duty: Black Ops 4 (Included with pre-orders only. Call of Duty: Black Ops 4 game required, sold separately.)

Operator Enhanced Edition

  • Call of Duty: Modern Warfare game (digital download)
  • Custom in-game Tactical Knife
  • All Ghillied Up Operator Pack
  • Crew Expendable Operator Pack
  • War Pig Operator Pack
  • 3,000 Call of Duty Points *
  • One Prestige Token to use in Call of Duty: Black Ops 4 (Included with pre-orders only. Call of Duty: Black Ops 4 game required, sold separately.)
  • Five Reserve Cases to use in Call of Duty: Black Ops 4 (Included with pre-orders through the Call of Duty: Black Ops 4 in-game store only. Call of Duty: Black Ops 4 game required, sold separately.)
  • Classic Captain Price Blackout character playable in Call of Duty: Black Ops 4 (Included with pre-orders only. Call of Duty: Black Ops 4 game required, sold separately.)

* Call of Duty Points (CP) will be accessible in Call of Duty: Modern Warfare once CP are made available in game.

Please note: If you pre-ordered the Operator Enhanced Edition through the PlayStation Store or Microsoft Store prior to June 4, 2019, be on the lookout for message on your console granting you five Reserve Cases to use in Call of Duty: Black Ops 4. Platform and region availability may vary and are subject to change. Call of Duty: Black Ops 4 game required, sold separately. For more information, please contact PlayStation Support or Xbox Support.

 

Physical Editions

Standard Edition

  • Call of Duty: Modern Warfare game (disc)
  • Classic Captain Price Blackout character playable in Call of Duty: Black Ops 4 (Included with pre-orders only. Call of Duty: Black Ops 4 game required, sold separately.)

Precision Edition (available in limited quantities and regions)

  • Call of Duty: Modern Warfare game (disc)
  • Custom in-game Tactical Knife
  • All Ghillied Up Operator Pack
  • Crew Expendable Operator Pack
  • War Pig Operator Pack
  • CODE Calling Card (USA only)
  • Steelbook
  • KontrolFreek Performance Thumbsticks
  • KontrolFreek Controller Skin
  • Classic Captain Price Blackout character playable in Call of Duty: Black Ops 4 (Included with pre-orders only. Call of Duty: Black Ops 4 game required, sold separately.)

Which Edition of the new Modern Warfare is right for you?

You can pre-order digital editions of Call of Duty: Modern Warfare on the PlayStation Store, Microsoft Store, Battle.net, or through the Call of Duty: Black Ops 4 in-game store.

You can pre-order physical editions of Call of Duty: Modern Warfare through most retailers. Check with your local retailer for more information.

If you pre-order a digital edition of Call of Duty: Modern Warfare for PlayStation 4 or PC, the account on which you pre-order will be automatically granted one Prestige Token to use in Call of Duty: Black Ops 4. Your Prestige Token can be found in the PROGRESS AND UNLOCKS section within the MULTIPLAYER menu.

If you pre-order a digital edition of Call of Duty: Modern Warfare for Xbox One, follow the steps below to redeem your Prestige Token to use in Call of Duty: Black Ops 4:

  1. Launch Call of Duty: Black Ops 4.
  2. Go to STORE.
  3. Go to the MODERN WARFARE section.
  4. Select Call of Duty: Black Ops 4 – Modern Warfare Pre-Order Bonus to download your Prestige Token.
  5. Exit the STORE and go to MULTIPLAYER.
  6. Select MENU, then select PROGRESS AND UNLOCKS.

Your Prestige Token will be available at the bottom of the screen.

If you pre-order the Operator Enhanced Edition for PlayStation 4 or PC through the Call of Duty: Black Ops 4 in-game store, the account on which you pre-order will be automatically granted five Reserve Cases to use in Call of Duty: Black Ops 4. Your Reserve Cases can be opened on the RESERVES tab in the BLACK MARKET.

If you pre-order the Operator Enhanced Edition for Xbox One, follow the steps below to redeem your five Reserve Cases to use in Call of Duty: Black Ops 4.

  1. Launch Call of Duty: Black Ops 4.
  2. Go to STORE.
  3. Go to the MODERN WARFARE section.
  4. Select Call of Duty: Black Ops 4 – Modern Warfare Loyalty Bonus to download your five Reserve Cases.
  5. Exit the STORE and go to BLACK MARKET.
  6. Navigate to the RESERVES tab to open your Reserve Cases.

Classic Captain Price has been added as a playable Blackout character in Call of Duty: Black Ops 4 as a Call of Duty: Modern Warfare pre-order incentive. Classic Captain Price is available first on PlayStation 4 on July 11, with availability on Xbox One and PC to follow on July 18.

 

Digital Pre-Orders

If you pre-ordered Call of Duty: Modern Warfare through the PlayStation Store or Blizzard Shop, or through the Call of Duty: Black Ops 4 in-game store for PlayStation 4 or PC, the account on which you pre-ordered will be automatically granted the Classic Captain Price character for use in Blackout mode in Call of Duty: Black Ops 4.

If you pre-ordered on Xbox One, follow the steps below to receive the Classic Captain Price character for use in Blackout mode in Call of Duty: Black Ops 4.

  1. Launch Call of Duty: Black Ops 4.
  2. Go to STORE.
  3. Go to the MODERN WARFARE section.
  4. Select Call of Duty: Black Ops 4 – Modern Warfare Pre-Order Bonus to download your Classic Captain Price character.
  5. Exit the STORE and go to BLACKOUT.

Classic Captain Price will be available and selectable within all Blackout game modes.

 

Physical Pre-Orders

If you pre-ordered a physical Standard Edition or Precision Edition of Call of Duty: Modern Warfare through a participating retailer before the Classic Captain Price incentive was announced, please contact your retailer with your pre-order receipt to request a code for the Classic Captain Price character. Codes can be redeemed at callofduty.com/redeem.

Redeem your Classic Captain Price code at callofduty.com/redeem. Be sure you are logged in to the Call of Duty account you use to play Call of Duty: Black Ops 4.

Codes to redeem the Classic Captain Price character are only necessary with physical pre-orders of the Standard Edition and Precision Edition of Call of Duty: Modern Warfare. Participating retailers will provide a code at the time of your pre-order.

If you pre-ordered a physical Standard Edition or Precision Edition through a participating retailer before the Classic Captain Price incentive was made available, please contact your retailer with your pre-order receipt to request a code for the Classic Captain Price character.

Codes to redeem the Classic Captain Price character are only necessary with pre-orders of the physical Standard Edition and Precision Edition of Call of Duty: Modern Warfare. Participating retailers will provide a code at the time of your pre-order.

If you pre-ordered a physical Standard Edition or Precision Edition through a participating retailer before the Classic Captain Price incentive was made available, please contact your retailer with your pre-order receipt to request a code for the Captain Price character.

Redeem your Classic Captain Price code at callofduty.com/redeem. Be sure you are logged in to the Call of Duty account you use to play Call of Duty: Black Ops 4.

Follow the guidelines based on the type of error message you received. If you think you received a message in error, head over to the Call of Duty: Black Ops 4 page and select Bonus Content at the top.

INVALID CODE

Be sure you're entering your 13-character code as it's displayed on your receipt.

CODE ALREADY REDEEMED

The code you entered has already been used to redeem Classic Captain Price. Please look for Classic Captain Price as a playable character in Blackout.

MAX LIMIT REACHED

This Call of Duty account has already received Classic Captain Price using another code. Be sure you are signed in to the correct Call of Duty account.

Classic Captain Price is accessible on PlayStation 4 starting on Jul 11, 2019. Classic Captain Price is accessible on Xbox One and PC starting on Jul 18, 2019.

Classic Captain Price should be an unlocked playable character in Blackout. Be sure to check in the BLACKOUT tab within the CHARACTERS menu in Blackout.

If you can't find Classic Captain Price after redeeming a code, please try restarting your console and checking again.

If you think you received a message in error, head over to the Call of Duty: Black Ops 4 page and select Bonus Content at the top.

 

Privacy Policy Update
We’ve updated our Privacy Policy. You can view the revised policy here. By continuing to use Activision’s websites, products or services, you acknowledge this revised Privacy Policy.
+