Activision Support

Cannot Download or Play DLC for Call of Duty: Infinite Warfare

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If you're having trouble downloading or playing DLC for Call of Duty: Infinite Warfare, please try the following troubleshooting tips depending on your console.

Xbox One Season Pass owners: If you see a price associated with a Map Pack in the in-game store or the Xbox Store, do not attempt to download the DLC. Instead, please contact Activision Support for assistance.

PlayStation 4

If you purchased the DLC in-game, you may need to completely exit the game to complete the download.
Clear the cache on your console.
If the DLC doesn't download successfully or is unplayable, try downloading the DLC again.
Be sure that your PlayStation account allows you to download content.
You might need to Restore your PS4 license. To do this:
1. From the PlayStation 4 dashboard, go to Settings.
2. Select PlayStation Network/Account Management.
3. Select Restore Licenses.
4. Select Restore.

Please note: Your PS4 License can only be restored on your Primary PS4. Follow these steps to activate your PS4 as your primary system.

Sign in to your PlayStation Network account.

From the PlayStation 4 dashboard, go to Settings.

Select PlayStation Network/Account Management.

Select Activate as Your Primary PS4.

Select Activate.

Xbox One

If you purchased the DLC in-game, you may need to completely exit the game to complete the download.
Clear the cache on your console.
If the DLC doesn't download successfully or is unplayable, try downloading the DLC again.
Be sure that your Xbox Live account allows you to download content.

PC

Try the following if you're having trouble with Call of Duty: Infinite Warfare DLC for PC:

Exit Steam.
Navigate to your Steam directory (C:\Program Files\Steam\ or C:\Program Files (x86)\Steam\) and delete the AppCache folder.
Restart Steam and launch your game.