Activision Support

10/13/18

Crashes or Game Freezes in Call of Duty: Black Ops 4

What to do if you experience game crashes or freezes while playing Call of Duty: Black Ops 4

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Games can freeze or crash during gameplay for a variety of reasons. When the game freezes, you will need to quit the game and close the application, and then restart the game. In some instances, you might also need to reboot your console. If the game crashes, you will typically get kicked to the dashboard where you can simply restart the game.

For more troubleshooting tips and steps you can take to avoid future game interruptions, choose your platform below.

 

When a game crashes on PlayStation 4, you will normally get sent to the PlayStation 4 dashboard and receive one of the following error messages:

  1. Error code CE-34878-0.
  2. An error has occurred with an application or system software.

If you receive either of these error messages, simply restart the game and attempt to play again. However, if you continue to receive either of these error messages, there are measures you can take to reduce the chance of game crashes.

Is your system software up to date?

The best way to avoid game crashes or freezing is to make sure the software on your PlayStation 4 is up to date. Follow these steps to check for updates:

  1. Select the Home button in the center of the controller.
  2. Scroll up and select Settings.
  3. Select System Software Update.

Is everything else in good working order?

If your PlayStation 4 is up to date, try the following troubleshooting tips:

  • Check your game disc for abrasions, scratches, or dust. If the disc is dirty, clean it with a soft cotton cloth dampened with water. Wipe the non-label side from the center straight out to the edges. Be sure your disc is completely dry before inserting it back into your PlayStation 4.
  • Ensure your PlayStation 4 console is in a cool, well-ventilated place.
  • Delete old files and game data from your PlayStation 4.
  • Try the game on another PlayStation 4. If the same problem occurs on another PlayStation 4, the problem is most likely with the game disc itself. If this is the case, you can request a replacement game disc.

Please note: Activision cannot guarantee functionality on PlayStation consoles using 3rd party hardware. This includes, but is not limited to, memory cards, controllers, chips, and cables.

You've ruled everything out. Now what?

If your PlayStation 4 is up to date and in good working order, there might be an issue with your PlayStation 4 console. Please contact PlayStation Support for assistance.

Most game crashes on Xbox One occur while in the Public Multiplayer Lobby before a match begins or immediately after a match ends. When a game crashes on Xbox One, you will normally get sent to the Xbox One dashboard, where you can simply restart the game and attempt to play again. However, if game crashes persist, there are measures you can take to reduce the chance of game crashes.

Is your system software up to date?

The best way to avoid game crashes or freezing is to make sure the software on your Xbox One is up to date. Follow the steps below to check for updates.

  1. Select the Home button in the center of your controller.
  2. Select Settings.
  3. Select System.
  4. Available updates will be listed under Console info.

Is everything else in good working order?

If your Xbox One is up to date, try the following troubleshooting tips:

  • Check your game disc for abrasions, scratches, or dust. If the disc is dirty, clean it with a soft cotton cloth dampened with water. Wipe the non-label side from the center straight out to the edges. Be sure your disc is completely dry before inserting it back into your Xbox One.
  • Ensure your Xbox One console is in a cool, well-ventilated place.
  • Clear the cache on your Xbox One.
  • Try the game on another Xbox One. If the same problem occurs on another Xbox One, the problem is most likely with the game disc itself. If this is the case, you can request a replacement game disc.

Please note: Activision cannot guarantee functionality on Xbox consoles using 3rd party hardware. This includes, but is not limited to, memory cards, controllers, chips, and cables.

You've ruled everything out. Now what?

If your Xbox One is up to date and there are no issues with the game disc itself, there might be an issue with your Xbox One console. Please contact Xbox Support for assistance.

Most game crashes on PC will occur while attempting to launch the game or while playing in public Multiplayer matches. However, if game crashes persist, there are measures you can take to reduce the chances of game crashes occurring.

Is everything else in good working order?

 

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