If this is happening, please try the following troubleshooting tips. Look for your missing cards in My Cards after trying each one of these tips. If one of them solves your problem, you do not need to continue with the rest.

• Force quit and restart the app.
• Do a full restart of your device.
• Delete and reinstall the Ghostbusters: Slime City app.

Please note: Uninstalling and reinstalling the app will not affect your existing cards in your My Cards collection.

Please allow up to 15 minutes for gold purchases to appear in game. If your gold purchase is still not showing up after 15 minutes, do a full restart of your device, restart the game, and see if the gold has arrived.

No. Once you’ve selected a name for your character, it cannot be changed.

A Squad is a collection of players who join together to play various co-op and multiplayer modes available in the game.

No. You can join a squad upon reaching level 9 and participate in PvP immediately upon reaching level 11, however as a member of a Squad, your PvP Trophy count is added to your Squad’s Trophy count in Leagues and Tournaments.

No. This is by design.

This happens when the game is not completely shut down. You’ll need to completely shut the game down and restart it to get out of the loading screen.

This is a very rare issue that can be fixed by completely shutting off the game and restarting it.

No. Once your Slime City account is connected to a Game Center/Google Play account, there is no way to reset the game.

Assuming you were not kicked by your Squad leader for some reason (or you are the Squad Leader), Ghostbusters: Slime City has an auto-kick feature that removes players from their Squads after two weeks of inacitivity.

The numbers in the Ghostbusters logo represent the Mastery level of the card. The first five levels will increase the effectiveness of a card. After this point, the card is considered Mastered, though the player can continue to collect the same card. Every five cards collected from this point will increase the Mastery level and effectiveness of the card up to a specific mastery level cap.

The first number represents the current Mastery level. The second number represents the Mastery level cap.

When the current Mastery level number equals the Mastery level cap number, that card will no longer increase in effectiveness if the player collects more of the same card.

You may continue to collect cards beyond the Mastery level cap. However, as the cards effectiveness will no longer increase, this will purely be for prestige.