Activision Support

11/22/19

Guitar Hero Live Error Messages

Explanations of error codes and messages encountered in Guitar Hero Live

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As of December 1, 2018, the GHTV mode within Guitar Hero Live will no longer be available to play. On that date, we will terminate the service for GHTV and servers will be shut down. Console versions of the GH Live mode will continue to operate as usual.
Additionally, on June 1, 2018, all GHTV in-game purchases will be turned off. Players can continue to use their Hero Cash and items on hand until the GHTV sunset date of December 1, 2018.

 

A variety of issues can occur while playing Guitar Hero Live, most of which can be resolved by either restarting the game or restarting the console. Occasionally, you might need to check your Internet connection and restart your router to re-establish a connection.

The following is a list of most of the error messages that may be encountered while playing Guitar Hero Live, downloading content, or accessing the GH Live Marketplace.

Error type: The on demand track list didn't download in time.

Message: The Guitar Hero Live service is not available.

Resolution/Next Steps:

  • Restart the application.
  • Restart console.
  • Try again later.

Error type: Connection to network unavailable.

Message: The Guitar Hero Live service is not available. Please try again later.

Resolution/Next Steps:

  • Restart the application.
  • Restart console.
  • Try again later.

Error type: Default Hero Power not found.

Message: Lost connection to the GHTV store.

Resolution/Next Steps:

  • Restart the application.
  • Restart console.
  • Try again later.

Error type: Key archive cancelled.

Message: The Guitar Hero Live service is not available.

Resolution/Next Steps:

  • Restart the application.
  • Restart console.
  • Try again later.

Error type: Default Hero Power file not downloaded.

Message: Lost connection to the GHTV store.

Resolution/Next Steps:

  • Restart the application.
  • Restart console.
  • Try again later.

Message: The Guitar Hero Live service is not available.

Resolution/Next Steps:

  • Restart the application.
  • Restart console.
  • Try again later.

Error type: Leaderboard error.

Message: The Guitar Hero Live service is not available.

Resolution/Next Steps:

  • Restart the application.
  • Restart console.
  • Try again later.

Error type: Track listing did not download in time.

Message: The Guitar Hero Live service is not available.

Resolution/Next Steps:

  • Restart the application.
  • Restart console.
  • Try again later.

Error type: Versioning issues.

Message: The Guitar Hero Live service is not available. Please try again later.

Resolution/Next Steps:

  • Restart the application.
  • Restart console.
  • Try again later.

Error type: Connection timeout.

Message: The Guitar Hero Live service is not available. Please try again later.

Resolution/Next Steps:

  • Restart the application.
  • Restart console.
  • Try again later.

Error type: An error occurred while retrieving store items from the Marketplace.

Message: Lost connection to the GHTV store.

Resolution/Next Steps:

  • Restart the application.
  • Restart console.
  • Try again later.

Error type: Permission error.

Message: The Guitar Hero Live service is not available.

Resolution/Next Steps:

  • Restart the application.
  • Restart console.
  • Try again later.

Error types:

  • Server maintenance
  • Missing configuration file

Message: The Guitar Hero Live service is not available.

Resolution/Next Steps:

  • Restart the application.
  • Restart console.
  • Try again later.

Error type: Player kicked from the Premium Show due to rewards process errors.

Message: Lost connection to the GHTV Premium Show.

Resolution/Next Steps:

  • Restart the application.
  • Restart console.
  • Try again later.

Error type: Track did not complete loading during the schedule track's slot.

Message: The Guitar Hero Live service is not available.

Resolution/Next Steps:

  • Restart the application.
  • Restart console.
  • Try again later.

Error type: Marketplace not synced.

Message: Lost connection to the GHTV store.

Resolution/Next Steps:

  • Restart the application.
  • Restart console.
  • Try again later.

Error type: Markup didn't download in time.

Message: The Guitar Hero Live service is not available.

Resolution/Next Steps:

  • Restart the application.
  • Restart console.
  • Try again later.

Error type: Error downloading dynamic content.

Message: The Guitar Hero Live service is not available.

Resolution/Next Steps:

  • Restart the application.
  • Restart console.
  • Try again later.

Error type: Channel was not found.

Message: The Guitar Hero Live service is not available.

Resolution/Next Steps:

  • Restart the application.
  • Restart console.
  • Try again later.

Error type: Player has been disconnected from the service.

Message: The Guitar Hero Live service is not available.

Resolution/Next Steps:

  • Restart the application.
  • Restart console.
  • Try again later.

Error type: There was a problem retrieving/processing Guitavatar data.

Message: The Guitar Hero Live service is not available.

Resolution/Next Steps:

  • Restart the application.
  • Restart console.
  • Try again later.

Error type: The player has a executable version higher than their downloaded cloud configuration file.

Message: The Guitar Hero Live service is not available.

Resolution/Next Steps:

  • Restart the application.
  • Restart console.
  • Try again later.

Error type: Failed to download required locale data.

Message: The Guitar Hero Live service is not available.

Resolution/Next Steps:

  • Restart the application.
  • Restart console.
  • Try again later.

Error type: Wii U marketplace authorization failed.

Message: Error communicating with the GHTV store.

Resolution/Next Steps:

  • Restart the application.
  • Restart console.
  • Try again later.

Error type: Key archive failed.

Message: The Guitar Hero Live service is not available.

Resolution/Next Steps:

  • Restart the application.
  • Restart console.
  • Try again later.

Error type: Audio track didn't download in time.

Message: The Guitar Hero Live service is not available.

Resolution/Next Steps:

  • Restart the application.
  • Restart console.
  • Try again later.

Error type: Reading to Rivals Season leaderboards has failed.

Message: Lost connection to the GHTV Leaderboards. Please try again later.

Resolution/Next Steps:

  • Restart the application.
  • Restart console.
  • Try again later.

Error type: Connection interrupted.

Message: The Guitar Hero Live service is not available.

Resolution/Next Steps:

  • Restart the application.
  • Restart console.
  • Try again later.

Error type: Video track didn't download in time.

Message: The Guitar Hero Live service is not available.

Resolution/Next Steps:

  • Restart the application.
  • Restart console.
  • Try again later.

Error type: User needs to enter the GHTV Store at least once.

Message: Error communicating with the GHTV store.

Resolution/Next Steps:

  • Restart the application.
  • Restart console.
  • Try again later.

Error type: Failed to retrieve an app link code.

Message: The Guitar Hero Live service is not available.

Resolution/Next Steps:

  • Restart the application.
  • Restart console.
  • Try again later.

Error type: Marketplace request timeout.

Message: Error communicating with the GHTV store.

Resolution/Next Steps:

  • Restart the application.
  • Restart console.
  • Try again later.

Error type: Reading to Rivals lifetime leaderboards failed.

Message: Lost connection to the GHTV Leaderboards. Please try again later.

Resolution/Next Steps:

  • Restart the application.
  • Restart console.
  • Try again later.

Error type: Data connection error.

Message: The Guitar Hero Live service is not available.

Resolution/Next Steps:

  • Restart the application.
  • Restart console.
  • Try again later.

Error type: Failure dispatching a reward.

Message: The Guitar Hero Live service is not available.

Resolution/Next Steps:

  • Restart the application.
  • Restart console.
  • Try again later.

Error type: Hero Power archive load failed.

Message: The Guitar Hero Live service is not available.

Resolution/Next Steps:

  • Restart the application.
  • Restart console.
  • Try again later.

Message: The Guitar Hero Live service is not available.

Resolution/Next Steps:

  • Restart the application.
  • Restart console.
  • Try again later.

Error type: Audio track didn't download in time.

Message: The Guitar Hero Live service is not available.

Resolution/Next Steps:

  • Restart the application.
  • Restart console.
  • Try again later.

Error type: Failed to download GHTV interface.

Message: Guitar Hero Live was unable to download required data.

Resolution/Next Steps:

  • Restart the application.
  • Restart console.
  • Try again later.

Error type: Service not available.

Message: The Guitar Hero Live service is not available.

Resolution/Next Steps:

  • Restart the application.
  • Restart console.
  • Try again later.

Error type: Marketplace error.

Message: Lost connection to the GHTV store.

Resolution/Next Steps:

  • Restart the application.
  • Restart console.
  • Try again later.

Error type: Failure reading or writing to leaderboards.

Message: Lost connection to the GHTV leaderboards.

Resolution/Next Steps:

  • Restart the application.
  • Restart console.
  • Try again later.

Error type: General Marketplace error.

Message: Lost connection to the GHTV store.

Resolution/Next Steps:

  • Restart the application.
  • Restart console.
  • Try again later.

Error type: Inventory timeout.

Message: The Guitar Hero Live service is not available. Please try again later.

Resolution/Next Steps:

  • Restart the application.
  • Restart console.
  • Try again later.

Error type: Connection timeout.

Message: The Guitar Hero Live service is not available. Please try again later.

Resolution/Next Steps:

  • Restart the application.
  • Restart console.
  • Try again later.

Error type: Reading or writing to Rivals Leaderboards has failed.

Message: Lost connection to the GHTV Leaderboards. Please try again later.

Resolution/Next Steps:

  • Restart the application.
  • Restart console.
  • Try again later.

Error type: Lost connection in GHTV.

Message: The Guitar Hero Live service is not available. Please try again later.

Resolution/Next Steps:

  • Restart the application.
  • Restart console.
  • Try again later.

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