Activision Support

11/22/19

Guitar Hero Live Lag and Connectivity Solutions

Lag troubleshooting solutions for Guitar Hero Live

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As of December 1, 2018, the GHTV mode within Guitar Hero Live will no longer be available to play. On that date, we will terminate the service for GHTV and servers will be shut down. Console versions of the GH Live mode will continue to operate as usual.

As of June 1, 2018, iOS versions of the Guitar Hero Live game for mobile will no longer be available for download via the app store. However, if you currently own the app and have it installed on your device, you can continue to play the GH Live mode on your installed device. Note, if you update your iOS software, the app may no longer be supported.

Additionally, on June 1, 2018, all GHTV in-game purchases will be turned off. Players can continue to use their Hero Cash and items on hand until the GHTV sunset date of December 1, 2018.

 


Minimum Online Requirements


The GHTV section of Guitar Hero Live requires an Internet connection of at least 2.3 Mbps. Playing with an Internet connection below the 2.3 Mbps requirement may cause instability with the title. The effects may vary from black screens, infinite loading, loss of functionality, and crashes.


If you are experiencing latency (commonly known as lag) while playing Guitar Hero Live, your first step should be to check the server status for your platform and for the Guitar Hero Live game you are playing.

Console Status

Guitar Hero Live Server Status

If the server status for Guitar Hero Live is not indicating that all online services are fully operational, you may encounter lag or connectivity issues until the status has returned to normal.

If the server status for the game is below peak perfomance, there are a number of steps that you can take to improve the quality of your connection.

Here are a few things to note before delving any deeper:

  • Network bandwidth – Avoid other bandwidth-heavy applications on your network while playing online, including but not limited to streaming music or video content, or downloading files.
  • Wired connections – You will achieve optimal performance when playing an online game over a wired Ethernet connection. Wi-Fi connections have a wide variance in reliability and bandwidth, and can dramatically affect the quality of online gameplay. Wired connections will maintain the minimum bandwidth connection that is required for online gaming.
  • Input/Display lag – Most modern TVs come equipped with features that can cause input or display lag. At minimum, high refresh rates or settings of 120Hz or 240Hz should be avoided when playing online. The optimal settings should be standard refresh rates at 60Hz. Input lag can also refer to a delay in seeing the game respond to buttons pressed or movements made using a wireless controller.
    • Turn on Game Mode – Available on most modern TVs, Game Mode is designed to turn off features like motion smoothing that can contribute to lag.
    • Turn off all reductions – There may be several names for the reduction settings available on your TV, and all of them should be turned off as they all contribute to input lag
    • Motion smoothing – Game Mode will often turn motion smoothing off automatically, but you should verify that this setting is turned off.

The following tests require you to log in to the router on your home network to troubleshoot your network. You will need your router’s login credentials to proceed. If you do not have your router’s login credentials, you will need to contact your Internet Service Provider.

These tests refer to options that are typically found in a router’s menu. If you cannot find what you’re looking for, please refer to your router’s manual.

You may not need to perform all of these tests, so be sure to test the game after attempting each one.

If you are on an institutional (school), corporate, or other shared network, please refer to your network administrator for further assistance.

Test 1: Universal Plug and Play

  • Turn Port Forwarding off (if it is turned on) and enable Universal Plug and Play (UPnP).
  • Check your new settings in game. If this doesn’t resolve your issue, proceed to the next step.

Test 2: Port Forwarding

Test 3: DMZ

  • Turn Port Forwarding off.
  • Assign the console’s Static IP address to your router’s DMZ.
  • Check your new settings in game.

If the tests above do not resolve your issue, please contact your Internet Service Provider for further assistance, or refer to the following connectivity guides:

Highway stuttering occurs when a television is set to Picture mode or when other high-end TV settings are activated. Setting the television to Game Mode usually fixes this issue. For additional troubleshooting steps, refer to the Run through the basics section above.

Clearing the GHTV Cache can correct this. Follow the steps below to clear the GHTV Cache:

  1. Go to the Main Menu.
  2. Press the third Fret button [B3] to open the Options menu.
  3. Highlight Clear GHTV Cache.
  4. Press the first Fret button [B1] to select Clear GHTV Cache.
  5. Select OK.
  6. Wait for the Clearing Cache Please Wait message to disappear.

If you are experiencing connectivity or lag issues while playing Guitar Hero Live you may have an issue with your NAT setting. This guide explains the basics on NAT types, and provides troubleshooting to help improve your connection.

What is NAT?

“NAT” stands for “Network Address Translation.” This is a security protocol that can be altered by the user to regulate the freedom with which your router will connect your device to other devices on the Internet. Your NAT can be set to three different security levels – Open, Moderate, or Strict on Microsoft devices or Type 1, Type 2, or Type 3 for Sony and Nintendo devices.

Most people keep their NAT to “Open” or “Type 1” as this allows the most freedom in connecting to other devices across the Internet, gives the fastest data transfer speeds and provides the best connections. In order to function properly, Guitar Hero Live needs to have an Open or Type 1 environment.

How do I check my NAT settings?

You can check your NAT settings by simply going to the the network settings under Settings on your console. If your NAT is set to (Moderate/Type 2) or Red (Strict/Type 3), you’ll need to adjust your NAT settings.

To adjust your settings, find your system below and click on the link. This will take you official documents that will help you adjust your settings.

Xbox One
Network Settings on Xbox One

Xbox 360
Xbox 360 Connectivity

PlayStation 4
PlayStation 4 Connection Troubleshooting

PlayStation 3
PlayStation 3 Connection Troubleshooting

Wii U
NAT Related Errors on Wii U
What is NAT?

 

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