Please note: that the following FAQ only addresses Portal of Power and hardware specific issues Skylanders SuperChargers.
There are several possible reasons why this can occur:
The Portal from Skylanders Spyro’s Adventure isn’t supported in Skylander SuperChargers. The Portals from Skylanders Giants, Skylanders SWAP Force, and Skylanders Trap Team are supported, however, and should work fine with Skylanders SuperChargers.
This function is not supported on PlayStation consoles. We strongly suggest turning your console off if you know you will be leaving it idle for a while to avoid screen burn-ins.
This occurs when you sign out of your profile during a cinematic. Restarting the game fixes this issue.