Unfortunately games and other processor-intensive programs can drain device batteries very fast. To avoid, try and stay plugged into your charger while playing. Use the correct charger for your device.

This can occur when your device heats up after prolonged use. Let your device cool down for a short time before resuming play.

Battery life should be between five and seven hours when playing with fully charged batteries in the Portal of Power.

The Portal and controller do not connect in that way. In order to connect the Portal and controller just start the game and turn your Portal on and they will automatically connect.

This can happen in high interference environments. Try and reduce the amount of devices connected wirelessly in the area.

The best way to make sure your portal and controller do not sync up with another device in your environment is to turn off your portal and your controller every time you’re not actually playing the game.

To turn off your portal and controller, hold the power/sync button for about three seconds, the light will turn off when the device shut downs.

Closing the application and restarting it will solve this issue. Make sure to sync the third-party controller prior to launching the application on future uses.

To fix this this issue:

1. Reconnect the controller
2. Remove the Skylander from the Portal of Power
3. Press the Back button to unjoin the game in progress
4. Turn off the controller.

This is an unavoidable limitation due to the number of buttons available for use on the Siri Remote. To use charged or continuous attacks, use the BLE Controller or a third-party controller.

This is by design. It allows a second player to join a local co-op game with the Siri Remote.

No. Only Instant Skylanders and Instant Vehicles can be unlocked using the physical toys. Digital Skylanders and Digital vehicles are only unlocked when you purchase a Digital version of the toy. Note that this will not prevent you from playing any portion of the game.

There are three possible ways to resolve this situation. Try them in the following order:

1. Remove and replace the Skylander on the portal.
2. Turn the app off and on.
3. Turn your device and portal off and on again.

The Legendary Treasures Collection only tracks those treasures gained by placing a physical toy on the portal.