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11/21/19

Issues Purchasing or Spending COD Points

What to do if you have issues purchasing or spending COD Points

PlayStation 4 and Xbox One: Call of Duty Points may also be used to obtain in-game content in Call of Duty: Infinite Warfare, Call of Duty: Modern Warfare Remastered, Call of Duty: Black Ops III, Call of Duty: WWII, and Call of Duty: Black Ops 4. Each game sold separately.

PC: Call of Duty Points purchased within Call of Duty: Black Ops 4 may only be used to obtain in-game content in Call of Duty: Black Ops 4. Call of Duty Points purchased outside Call of Duty: Black Ops 4 may be used to obtain in-game content in Call of Duty: Infinite Warfare, Call of Duty: Modern Warfare Remastered, Call of Duty: Black Ops III, and Call of Duty: WWII. Each game sold separately.

If you are having issues purchasing or spending COD Points, follow the guidelines below based on what you're experiencing.

1. I purchased a COD Points bundle through the store but I haven’t received my COD Points in game. What should I do?

Please allow up to 12 hours for Store purchases to appear in game. If your purchased content is still not showing up after waiting 12 hours, you may need to restart your console.

If the issue persists beyond 12 hours and you do not receive your purchased content, please contact PlayStation Support, Xbox Support, or Steam Support for assistance.

2. I used COD Points, Cryptokeys, or Vials to acquire Supply Drops or GobbleGums but didn’t receive any in-game items. What should I do?

If you do not see your Supply Drop items, be sure to check the Recently Acquired tab within the Black Market. Note that the Recently Acquired section only displays the 25 most recent items acquired.

Also note that some items may be inaccessible until certain levels are reached to unlock items, including weapon camos, attachments, reticles, and Specialist gear.

If you are still missing GobbleGums or items through Supply Drops, please choose your platform below to contact us via chat:

PS4

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3. I tried to convert COD Points to Vials but do not see the Vials in game. What should I do?

If you attempted to convert COD Points into Vials of Liquid Divinium but you don't see the Vials in Dr. Monty's Factory, please choose your platform below to contact us via chat:

PS4

XBOX ONE

4. I redeemed duplicate items through the Burn Duplicates function but didn’t receive any Cryptokeys. What should I do?

If you chose to burn duplicate items in the Black Market but were not compensated with Cryptokeys for the duplicate items, please choose your platform below to contact us via chat:

PS4

XBOX ONE