Describe your issue below and we’ll get back to you as soon as possible. In most cases, we’ll respond within 24 hours.
One of our agents will review your message and get back to you via email.
Our bad. We encountered a problem on our end. Please try again later.
The Call of Duty® Store – callofduty.com/store – has been updated, now allowing players to use their COD Points to buy bundles and the Battle Pass outside of the game.
Players can also visit the Call of Duty Store to view new bundles and review the bundles they currently own, as well as buy BlackCell and other bundles using real-world money.
For issues with real-world money purchases, please reach out to your platform account provider for help.
For the best experience, we recommend logging in to your Activision account before selecting an item to buy. When you’re logged in, you’ll be able see your linked platform accounts and the COD Points totals associated with each account.
When you’re ready to buy:
Please note: Digital content may take up to 24 hours to appear in game. If the game was running when you made your purchase, you may need to restart the game.
If you don’t have enough COD Points to buy an item from the store, the Buy Now button will not be active. In addition, you will not be able to select a linked account from the dropdown menu if it doesn’t have enough COD Points to make your purchase.
Visit the in-game store to buy more COD Points.
Important! If you buy COD Points through your platform’s webstore, you will need to log in to Call of Duty on the associated platform to see your updated COD Points balance in the Call of Duty Store. Page refresh may be required.
Check to be sure you’re logged in to the correct Activision account. You can also review the Account Linking section of your Activision account profile to ensure the account you’re looking for is linked.
Check out Managing your Activision Account for more information about linking platform accounts.
The Call of Duty Store will only let you select linked platform accounts with enough COD Points to make your purchase. If a desired platform account doesn’t have enough COD Points, visit the in-game store to buy more COD Points.
Important! If you buy COD Points through your platform’s webstore, you will need to log in to Call of Duty on the associated platform to see your updated COD Points balance in the Call of Duty Store. Page refresh may be required.
Digital content may take up to 24 hours to appear in game. If the game was running when you made your purchase, you may need to restart the game.
Battle Pass and bundles purchased with COD Points
If you have an issue making a purchase or don’t see your content in game after 24 hours, please reach out to us for help.
Please note: If you use the online store to purchase the Battle Pass, you must log in to the game for your Battle Pass purchase to register. The purchase will be applied to the active Battle Pass Season when you log in.
BlackCell and bundles purchased with real-world money
If you have an issue making a purchase or don’t see your content in game after 24 hours, please reach out to your platform account provider for help.
Gear Shop purchases
If you need help with a merchandise purchase made through the Call of Duty Gear Shop (shop.callofduty.com), please reach out to Call of Duty Shop Support for help.
No, gifting is not available through the Call of Duty Store. Learn more about Gifting Bundles in Call of Duty Games.
