Awesome! You have priority access

As one of our most loyal players, you have a direct line to our support experts.

We got your email!

We'll review your message and get back to you via email. Due to high volume, wait times are longer than usual. In the meantime, be sure to check out our help content.

Your case # is

Oops

Our bad. We encountered a problem on our end. Please try again later.

07/16/19

Known Issues in Call of Duty: Black Ops 4

A list of issues being tracked in Call of Duty: Black Ops 4

This page contains a running list of issues that have been identified or reported in Call of Duty: Black Ops 4 and are either under investigation or scheduled to be fixed.

Check out Error Codes in Call of Duty: Black Ops 4 for troubleshooting to common errors in Call of Duty: Black Ops 4.

Be sure to Follow this page to be notified when updates are made.

 

Issue

Description

I'm losing progression toward weapon camos.
– All platforms

We're actively investigating reports that some players are losing weapon camos or are seeing rollbacks on weapon camo progression.

If you've lost weapon camo progression, please select your platform below to contact us.

I'm losing weapon level progression.
– All platforms

We're actively investigating reports that some players are losing or are seeing rollbacks on weapon level progression.

If you've lost weapon level progression, please select your platform below to contact us.

I'm seeing rollback in my player rank.
– All platforms

We've received reports that some players are experiencing rollbacks on rank and player progression, and we are actively investigating.

If you've lost ranks or player progression, please select your platform below to contact us.

I'm experiencing game crashes.
– PC

We're investigating a variety of game crashes that are occurring on PC.

Be sure to also check out Crashes or Game Freezes in Call of Duty: Black Ops 4.

Learn more about things you can do to troubleshoot PC issues.

 

 

Don't see an issue you're experiencing? Let us know.

Please note: Reporting an issue does not create a case, and you will not be contacted if you submit a report.

Report a bug in Black Ops 4

 

The Software License and Service Agreement will be updated. Please follow this link [https://www.activision.com/legal/ap-eula] in order to see these changes.

Privacy Policy Update
We’ve updated our Privacy Policy. You can view the revised policy here. By continuing to use Activision Blizzard’s websites, products or services, you acknowledge this revised Privacy Policy.