Awesome! You have priority access

As one of our most loyal players, you have a direct line to our support experts.

Let us know your issue below and one of our top agents will get back to you via email as soon as possible.

* All fields are required.

A response will be sent to the email in your account.
Change my email address

We got your email!

One of our agents will review your message and get back to you via email.

Your case # is

Oops

Our bad. We encountered a problem on our end. Please try again later.

ページはこの言語に対応していません

お客様が選択したページはこの言語に対応しておりません。この言語が使用される地域では製品またはサービスがサポートされていません。

英語でページを閲覧するには「英語で続ける」を選択してください。他の言語を選択することも可能です。「キャンセル」を選択すれば前のページに戻ります。

07/16/19

Known Issues in Call of Duty: Black Ops 4

A list of issues being tracked in Call of Duty: Black Ops 4

This page contains a running list of issues that have been identified or reported in Call of Duty: Black Ops 4 and are either under investigation or scheduled to be fixed.

Check out Error Codes in Call of Duty: Black Ops 4 for troubleshooting to common errors in Call of Duty: Black Ops 4.

Be sure to Follow this page to be notified when updates are made.

 

Issue

Description

I'm losing progression toward weapon camos.
– All platforms

We're actively investigating reports that some players are losing weapon camos or are seeing rollbacks on weapon camo progression.

If you've lost weapon camo progression, please select your platform below to contact us.

I'm losing weapon level progression.
– All platforms

We're actively investigating reports that some players are losing or are seeing rollbacks on weapon level progression.

If you've lost weapon level progression, please select your platform below to contact us.

I'm seeing rollback in my player rank.
– All platforms

We've received reports that some players are experiencing rollbacks on rank and player progression, and we are actively investigating.

If you've lost ranks or player progression, please select your platform below to contact us.

I'm experiencing game crashes.
– PC

We're investigating a variety of game crashes that are occurring on PC.

Be sure to also check out Crashes or Game Freezes in Call of Duty: Black Ops 4.

Learn more about things you can do to troubleshoot PC issues.

 

 

Don't see an issue you're experiencing? Let us know.

Please note: Reporting an issue does not create a case, and you will not be contacted if you submit a report.

Report a bug in Black Ops 4

 

Privacy Policy Update
We’ve updated our Privacy Policy. You can view the revised policy here. By continuing to use Activision’s websites, products or services, you acknowledge this revised Privacy Policy.
+