Most game crashes on Xbox One occur while in the Public Multiplayer Lobby before a match begins or immediately after a match ends. When a game crashes on Xbox One, you will normally get sent to the Xbox One dashboard, where you can simply restart the game and attempt to play again. However, if game crashes persist, there are measures you can take to reduce the chance of game crashes.
Is your system software up to date?
The best way to avoid game crashes or freezing is to make sure the software on your Xbox One is up to date. Follow the steps below to check for updates.
- Select the Home button in the center of your controller.
- Select Settings.
- Select System.
- Available updates will be listed under Console info.
Is everything else in good working order?
If your Xbox One is up to date, try the following troubleshooting tips:
- Check your game disc for abrasions, scratches, or dust. If the disc is dirty, clean it with a soft cotton cloth dampened with water. Wipe the non-label side from the center straight out to the edges. Be sure your disc is completely dry before inserting it back into your Xbox One.
- Ensure your Xbox One console is in a cool, well-ventilated place.
- Clear the cache on your Xbox One.
- Try the game on another Xbox One. If the same problem occurs on another Xbox One, the problem is most likely with the game disc itself.
Reset your Media Access Control (MAC) Address.
- Press the Xbox button.
- Open Settings.
- Go to Network and select Network settings.
- Select Advanced settings.
- Select Alternate MAC Address.
- Select Clear.
- Select Restart.
Please note: Activision cannot guarantee functionality on Xbox consoles using 3rd party hardware. This includes, but is not limited to, memory cards, controllers, chips, and cables.
You've ruled everything out. Now what?
If your Xbox One is up to date and there are no issues with the game disc itself, there might be an issue with your Xbox One console. Please contact Xbox Support for assistance.