TIENES ACCESO PRIORITARIO

Como uno de nuestros jugadores más fieles, tienes línea directa con nuestros expertos de asistencia.

Cuéntanos cuál es el problema y uno de nuestros agentes especializados te responderá por correo electrónico lo antes posible.

* Todos los campos son obligatorios.

Se enviará una respuesta al correo electrónico en su cuenta.
Cambiar mi dirección de correo electrónico

¡Hemos recibido tu mensaje electrónico!

Uno de nuestros agentes revisará tu mensaje y se pondrá en contacto contigo mediante correo electrónico.

Tu identificador de caso es

Huy

Hemos detectado un problema en el sistema. Por favor, inténtalo de nuevo más tarde y disculpa las molestias.

해당 언어에서 사용할 수 없는 페이지

이 페이지는 해당 지역에서 제품 또는 서비스를 지원하지 않기 때문에 해당 언어로 사용할 수 없습니다.

페이지를 영어나 다른 언어로 보려면 '영어로 보기'를 선택하십시오. 이전 페이지로 돌아가려면 '취소'를 선택하십시오.

无法用本语言显示该页面

由于在该地区没有针对此产品或服务的支持,本语言不支持您选择的页面。

选择“切换为英语并继续”可查看英文页面,您也可以选择其他语言,或者点击取消返回上一页面。

頁面並不支援此語言

由於相關產品與服務並未支援該地區,你所選擇的頁面無法在此語言下開啟。

選擇在英文版中繼續檢視英文版頁面或是選擇另一種語言,或者選擇取消來返回上一頁。

11/22/19

My Call of Duty: Black Ops III Stats and Rank Have Been Reset in Multiplayer

An explanation of why your rank and stats may have been reset or rolled back in Call of Duty: Black Ops III

 

Question: My Call of Duty: Black Ops III rank and stats have been reset or are lower than where they were the last time I played. What happened?

Answer: If your rank or stats have become altered or modified outside of normal game mechanics, the Call of Duty servers will attempt to restore them using the most recently stored backup. This means that your rank or stats may not be exactly where they were before the reset occurred.

 

Question: What may have caused this?

Answer: Rank and stats issues can occur for a variety of reasons, including:

  • Playing on a shared connection — Data loss can occur over shared connections such as institutional (school) or corporate networks.
  • Playing on a Wi-Fi connection — Wireless connections tend to be unstable and can lead to data loss.
  • Quitting matches early — Data is routinely stored at the conclusion of each match. Leaving a match early can negatively impact data being saved from previous matches.
  • Exiting the game early — Leaving the game before a Public Match is complete could impact data from previous matches.
  • Playing in private matches with players you don't know — Accepting Private Match invitations from players you don't know can unknowingly enter you into a hacked lobby and/or leave you susceptible to corruption or loss of data.

 

Question: How can I ensure this doesn't happen?

Answer: Here are some best practices to protect your rank and stats:

  • Always play Public Matches over a wired connection.
  • Always complete Public Matches.
  • Avoid playing on a shared connection.
  • Only play Private Matches with players you know and trust.

 

 

Se actualizarán los acuerdos de los servicios y licencias de software. Visite este enlace [https://www.activision.com/es/legal/ap-eula] para ver los cambios.