We recommend redeeming codes for bonus content without the game running. Otherwise, you might need to restart the game to receive your items.
Call of Duty: Modern Warfare Bonus Content and Code Support
Where to redeem codes, and how to access or get help with Call of Duty: Modern Warfare bonus content
1. I got an error message when I tried to redeem a code on callofduty.com. What should I do?
Follow the guidelines based on the error message you received.
INVALID CODE
Be sure you're entering your 13-character code as it's displayed on your receipt or insert.
CODE ALREADY REDEEMED
The code you entered has already been used to redeem this bonus content. Please look for your content in the game.
MAX LIMIT REACHED
This Call of Duty account has already received this bonus content using another code. Be sure you are signed in to the correct Call of Duty account.
2. I didn't receive a code for my digital content. What should I do?
- If the code is printed on a receipt, please contact your retailer to recover your code.
- If the code is provided in the game case, be sure to check the game case for any missing code inserts.
- If the code comes on or inside specially-marked packaging, please contact your retailer.
3. I redeemed a code, but I can't find the content in the game. What should I do?
If you didn't get your digital content item after redeeming a code, please try restarting your console and looking again.