Activision is offering a voluntary refund program for customers who bought the Guitar Hero Live gaming system on or after December 1, 2017, in the United States. Customers may qualify for a refund if:
- They purchased Guitar Hero Live in the United States during the period starting December 1, 2017 and ending on January 1, 2019;
- They submit a completed Claim Form by the deadline of May 1, 2019; and
- Their purchase of Guitar Hero Live since December 2017 can be confirmed by Activision
Customers with a receipt: Submitting a purchase receipt with the Claim Form is the surest way to receive a full refund (up to MSRP).
Customers with a credit card statement: Customers without a receipt may submit a Claim Form with a credit card statement hiding or removing all information except their name, the date of purchase, name of store, and charge associated with purchase of Guitar Hero Live.
Customers without a receipt or credit card statement: Customers without a receipt or credit card statement may still submit a completed Claim Form, and Activision will attempt to verify eligibility.
OTHER INFORMATION: Customers found eligible for a refund will receive a prepaid Visa (or similar) card 8-12 weeks after the close of the claim period by the deadline of May 1, 2019. Refund amounts will vary based on purchase price and whether a purchase can be confirmed. Refunds may not exceed MSRP. Activision has the sole discretion to deny or approve claims.