Awesome! You have priority access

As one of our most loyal players, you have a direct line to our support experts.

Enter your phone number below and an agent will get back to you via text message shortly.

* Required Field

All texts are automated, subject to Activision’s SMS terms, and consent is optional, not a condition of purchase or use of Activision support or service. Message and Data Rates may apply. By clicking SUBMIT, you agree to the SMS terms and agree that Activision may send you text messages at the above number about your customer service request. By checking the box, you also agree that Activision may send you promotional texts at the above number.

Get promotional texts at the above phone number

Got it!

You’ll get a text from us shortly outlining next steps.


Our bad. We encountered a problem on our end. Please try again later.

Let us know your issue below and one of our top agents will get back to you via email as soon as possible.

* All fields are required.

A response will be sent to the email in your account.
Change my email address

We got your email!

One of our agents will review your message and get back to you via email.

Your case # is


Our bad. We encountered a problem on our end. Please try again later.

해당 언어에서 사용할 수 없는 페이지

이 페이지는 해당 지역에서 제품 또는 서비스를 지원하지 않기 때문에 해당 언어로 사용할 수 없습니다.

페이지를 영어나 다른 언어로 보려면 '영어로 보기'를 선택하십시오. 이전 페이지로 돌아가려면 '취소'를 선택하십시오.











Advanced Supply Drop Not Being Awarded After Leveling or Prestiging

What to do if you do not receive an Advanced Supply Drop after reaching ranks 20, 30, 40, or after a Prestige

Question: I've reached a rank that is supposed to award an Advanced Supply Drop, but I haven't received it. What should I do?

Answer: Advanced Supply Drops are awarded each time a player reaches ranks 20, 30, and 40, and after reaching each Prestige level. In some cases, it may take up to 15 minutes for the Advanced Supply Drop to be delivered after being earned.

Advanced Supply Drops awarded for leveling or prestiging on PlayStation 4 may experience delays up to 40 minutes. Players who do not see the Advanced Supply Drops after waiting 40 minutes should back out of Multiplayer to the Main Menu and then reconnect to the Multiplayer lobby in order to see the Advanced Supply Drops in their New Items inventory.
Privacy Policy Update
We’ve updated our Privacy Policy. You can view the revised policy here. By continuing to use Activision’s websites, products or services, you acknowledge this revised Privacy Policy.