Question: I've reached a rank that is supposed to award an Advanced Supply Drop, but I haven't received it. What should I do?
Answer: Advanced Supply Drops are awarded each time a player reaches ranks 20, 30, and 40, and after reaching each Prestige level. In some cases, it may take up to 15 minutes for the Advanced Supply Drop to be delivered after being earned.
Advanced Supply Drops awarded for leveling or prestiging on PlayStation 4 may experience delays up to 40 minutes. Players who do not see the Advanced Supply Drops after waiting 40 minutes should back out of Multiplayer to the Main Menu and then reconnect to the Multiplayer lobby in order to see the Advanced Supply Drops in their New Items inventory.