The Software License and Service Agreement will be updated. Please follow this link [https://www.activision.com/legal/ap-eula] in order to see these changes.
Awesome! You have priority access
Submit a ticket within Support Options, and our support experts will prioritize your case.
Let us know your issue below and we'll get back to you via email as soon as possible.
We got your email!
One of our agents will review your message and get back to you via email.
Your case # is
Oops
Our bad. We encountered a problem on our end. Please try again later.
Crashes or Game Freezes in Call of Duty: Infinite Warfare
What to do if you experience game crashes or freezes while playing Call of Duty: Infinite Warfare
Question: What should I do if Call of Duty: Infinite Warfare freezes while playing, or if the game crashes or unexpectedly quits?
Answer: Games can freeze or crash during gameplay for a variety of reasons. When the game freezes, you will need to quit the game and close the application, and then restart the game. In some instances, you might also need to reboot your console.
If the game crashes during Multiplayer or Zombies gameplay, you will typically get kicked to the dashboard where you can simply restart the game. If a crash occurs while playing Campaign, you will need to restart the game and then start from your last save or checkpoint.
For further troubleshooting tips and steps you can take to avoid future game interruptions, choose your platform below.
When a game crashes on PlayStation 4, you will normally get sent to the PlayStation 4 dashboard and receive one of the following error messages:
- Error code CE-34878-0.
- An error has occurred with an application or system software.
If you receive either of these error messages, simply restart the game and attempt to play again. However, if you continue to receive these error messages, there are measures you can take to reduce the chances of game crashes occurring.
Is your system software up to date?
The best way to avoid game crashes or freezing is to make sure the software on your PlayStation 4 is up to date. Follow these steps to check for updates:
- Select the Home button in the center of the controller.
- Scroll up and select Settings.
- Select System Software Update.
Is everything else in good working order?
If your PlayStation 4 is up to date, try the following troubleshooting tips:
- Check your game disc for abrasions, scratches, or dust. If the disc is dirty, clean it with a soft cotton cloth dampened with water. Wipe the non-label side from the center straight out to the edges. Be sure your disc is completely dry before inserting it back into your PlayStation 4.
- Ensure your PlayStation 4 console is in a cool, well-ventilated place.
- Delete old files and game data from your PlayStation 4.
- Try the game on another PlayStation 4. If the same problem occurs on another PlayStation 4, the problem is most likely with the game disc itself. If this is the case, you can request a replacement game disc.
Please note: Activision cannot guarantee functionality on PlayStation consoles using 3rd party hardware. This includes, but is not limited to, Memory Cards, controllers, chips, and cables.
You've ruled everything out. Now what?
If your PlayStation 4 is up to date and there are no issues with the game disc itself, there might be an issue with your PlayStation 4 console. Please contact PlayStation Support for assistance.
Let us know what you're experiencing.
We're always looking for ways to improve your gaming experience. If you are still experiencing game crashes and freezes, we want to hear from you. Use the form linked below to tell us what's happening. We’ll pass your information on to Treyarch and our Quality Assurance team to help them research these issues and apply fixes to improve overall gameplay.
Most game crashes on Xbox One occur while in the Public Multiplayer Lobby before a match begins, or while players are in the Winner's Circle after a match. When a game crashes on Xbox One, you will normally get sent to the Xbox One Home dashboard, where they can simply restart the game and attempt to play again. However, if game crashes persist, there are measures you can take to reduce the chances of game crashes occurring.
Is your system software up to date?
The best way to avoid game crashes or freezing is to make sure the software on your Xbox One is up to date. Follow the steps below to check for updates.
Updating Xbox One
- Select the Home button in the center of your controller.
- Select Settings.
- Select System.
- Available updates will be listed under Console info.
Is everything else in good working order?
If your Xbox One is up to date, try the following troubleshooting tips:
- Check your game disc for abrasions, scratches, or dust. If the disc is dirty, clean it with a soft cotton cloth dampened with water. Wipe the non-label side from the center straight out to the edges. Be sure your disc is completely dry before inserting it back into your Xbox One.
- Ensure your Xbox One console is in a cool, well-ventilated place.
- Clear the cache on your Xbox One.
- Try the game on another Xbox One. If the same problem occurs on another Xbox One, the problem is most likely with the game disc itself. If this is the case, you can request a replacement game disc.
Please note: Activision cannot guarantee functionality on Xbox consoles using 3rd party hardware. This includes, but is not limited to, Memory Cards, controllers, chips, and cables.
You've ruled everything out. Now what?
If your Xbox One is up to date and there are no issues with the game disc itself, there might be an issue with your Xbox One console. Please contact Xbox Support for assistance.
Let us know what you're experiencing.
We're always looking for ways to improve your gaming experience. If you are still experiencing game crashes and freezes, we want to hear from you. Use the form linked below to tell us what's happening. We’ll pass your information on to Treyarch and our Quality Assurance team to help them research these issues and apply fixes to improve overall gameplay.
Most game crashes on PC will occur while attempting to launch the game or while playing in public Multiplayer matches. However, if game crashes persist, there are measures you can take to reduce the chances of game crashes occurring.
Is everything else in good working order?
- Ensure your PC or laptop is in a cool, well-ventilated place.
- Make sure your PC or laptop meets the minimum system requirements to play Call of Duty: Infinite Warfare.
- Shut down all applications that are running in the background.
- Make sure that you have the latest video and sound drivers from the manufacturers' website. Here are some links to popular manufacturer websites:
Did you install the game off a disc?
Occasionally, a locally-stored version of the game can become corrupted and cause your game to freeze or crash unexpectedly. If you've installed the game off a disc, you can try the following:
- Uninstall the game from your PC.
- Log in to the Steam client.
- Download and install a digital version of Call of Duty: Infinite Warfare.
Is there anything else I can do?
The Steam client offers a feature that verifies the integrity of your game cache. Follow the steps below to do so.
Please note: Do not run this process while performing other system-intensive processes, such as defragmenting your hard drive or scanning for viruses.
- Load Steam.
- From the Library section, right-click on Call of Duty: Infinite Warfare and select Properties.
- Select the Local Files tab and click the Verify integrity of game cache... button.
- Allow Steam will verify the game's files. This process may take several minutes.
- Once the process is completed, the Check Window will automatically exit.
Important! One or more files may fail to verify. This is normal for most Steam games. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.