Como uno de nuestros jugadores más fieles, tienes línea directa con nuestros expertos de asistencia.

Cuéntanos cuál es el problema y uno de nuestros agentes especializados te responderá por correo electrónico lo antes posible.

* Todos los campos son obligatorios.

Se enviará una respuesta al correo electrónico en su cuenta.
Cambiar mi dirección de correo electrónico

¡Hemos recibido tu mensaje electrónico!

Uno de nuestros agentes revisará tu mensaje y se pondrá en contacto contigo mediante correo electrónico.

Tu identificador de caso es


Hemos detectado un problema en el sistema. Por favor, inténtalo de nuevo más tarde y disculpa las molestias.

해당 언어에서 사용할 수 없는 페이지

이 페이지는 해당 지역에서 제품 또는 서비스를 지원하지 않기 때문에 해당 언어로 사용할 수 없습니다.

페이지를 영어나 다른 언어로 보려면 '영어로 보기'를 선택하십시오. 이전 페이지로 돌아가려면 '취소'를 선택하십시오.








Known Issues in Call of Duty: Black Ops III

A list of issues being tracked in Call of Duty: Black Ops III


Updated 11:00 AM PT, 04/29/2018


This page contains a running list of issues that have been identified or reported in Call of Duty: Black Ops III and are either under investigation or scheduled to be fixed.

Check out latest updates for Call of Duty: Black Ops III on PlayStation 4, Xbox One, or PC for a full list of new features, fixes, and issues addressed.

Be sure to Follow this page to be notified when updates are made.


Known Issues

The following issues are under investigation.




I can't connect to Zombies Chronicles.
– All platforms

Some players are currently unable to connect to games after launching Zombies Chronicles.

Fix in progress

My Weapon Kit isn't updating in Zombies.
– All platforms

We've received reports that some players have changed their Weapon Kits in Zombies but they're not updating in game.

Under investigation

The game freezes when I try to install it.
– PlayStation 4

Players are experiencing freezes when installing Call of Duty: Black Ops III.

Here's a quick tip: Be sure your PlayStation 4 is updated with the latest System Software. To update your PlayStation 4:

  1. Go to Settings from the PlayStation 4 home screen.
  2. Select System Software Update.

If an update is available, install the update, restart your PlayStation 4, and then attempt to install Call of Duty: Black Ops III.

Under investigation


Resolved Issues

The following issues were fixed or are considered closed.




I can't play DLC offline.
– All platforms

We fixed an issue where some downloadable Multiplayer and Zombies maps were not playable offline.




Don't see an issue you're experiencing? Let us know.

Please note: Reporting an issue does not create a case, and you will not be contacted if you submit a report.

Report a bug in Black Ops III


Se actualizarán los acuerdos de los servicios y licencias de software. Visite este enlace [https://www.activision.com/es/legal/ap-eula] para ver los cambios.