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11/21/19

Error Occurred When Attempting to Open a Supply Drop

What to do if receive a message stating an error occurred when opening a Supply Drop

 

Question: I received a message stating an error occurred when attempting to open a Supply Drop. What should I do?

Answer: On rare occasions, the game can time out when attempting to open a Supply Drop, or when delivering the contents of a Supply Drop.

If you receive an error message when attempting to open a Supply Drop, follow the steps based on the game you're playing.

 

Be sure to go to the Quartermaster and check your Recently Collected items.

If you still do not see the items from a Supply Drop, restart the game and then return to the Quartermaster to check the Recently Collected items again. In rare cases, it might take up to an hour for items to show up.

Be sure to check the Recent tab in the Black Market to see if the items were delivered. Items displayed here have a timestamp to let you know when they were received.

If you still do not see the items from a Supply Drop, restart the game and then check the Recent tab in the Black Market again. In rare cases, it might take up to an hour for items to show up.

Check the New Items section to see if the package is there, or if the package opened and the loot items were delivered to your Armory.

If you still do not see the Supply Drop or Advanced Supply Drop, or the loot items, follow these steps:

  1. Back out to the Main Menu.
  2. Return to the Multiplayer lobby.
  3. Check the New Items section again for the Supply Drop or Advanced Supply Drop, or check the New Items or your Armory for the delivered loot items.

In some cases, it might take some time for the Supply Drop or Advanced Supply Drop or the loot items to show up in your Armory. If the options above do not work, please wait one hour and try again.