Awesome! You have priority access

As one of our most loyal players, you have a direct line to our support experts.

Enter your phone number below and an agent will get back to you via text message shortly.

* Required Field

All texts are automated, subject to Activision’s SMS terms, and consent is optional, not a condition of purchase or use of Activision support or service. Message and Data Rates may apply. By clicking SUBMIT, you agree to the SMS terms and agree that Activision may send you text messages at the above number about your customer service request. By checking the box, you also agree that Activision may send you promotional texts at the above number.

Get promotional texts at the above phone number

Got it!

You’ll get a text from us shortly outlining next steps.

Oops

Our bad. We encountered a problem on our end. Please try again later.

Let us know your issue below and one of our top agents will get back to you via email as soon as possible.

* All fields are required.

A response will be sent to the email in your account.
Change my email address

We got your email!

One of our agents will review your message and get back to you via email.

Your case # is

Oops

Our bad. We encountered a problem on our end. Please try again later.

09/06/19

Error Codes in Call of Duty: Black Ops 4

Troubleshooting and next steps for various error codes in Call of Duty: Black Ops 4

The following is a list of error codes that might be encountered in Call of Duty: Black Ops 4 along with actions you can take if you receive an error.

Be sure to Follow this page to be notified when updates are made.

 

Error code

Troubleshooting/Next Steps

Spring 633 Nova Breakfast

Spring 633 Nova Breakfast can occur when a player launches the game in offline mode and then reconnects to the internet without closing the game, causing the game to crash.

If you receive this error, quit the game, connect to the internet, and then relaunch the game.

Bravo 381 Silver Wolf
Bravo 381 Orange Wolf
Bravo 381 Ghost Wolf

Bravo 381 Silver Wolf, Bravo 381 Orange Wolf and Bravo 381 Ghost Wolf usually indicate an interruption occurred while connecting to gaming network services. Causes can include a gaming network outage or excessive load when connecting to the gaming network.

Check the status of the PlayStation Network or Xbox Live for more information.

Sail 156 Weak Puma

Sail 156 Weak Puma typically indicates a connection to the Call of Duty servers was prevented because a connection to a gaming network wasn't established. This can be due to a gaming network outage or restrictions with a local network.

Check the status of the PlayStation Network or Xbox Live for more information.

You can also learn more about optimizing your connection at Connecting to a Call of Duty: Black Ops 4 Game.

Dog 381 Tan Wolf

Dog 381 Tan Wolf indicates an interruption occurred when communicating with the Call of Duty servers. This is usually a temporary issue, and players should attempt connecting again.

Fall 834 Electric Greyhound

Fall 834 Electric Greyhound is the result of a system that has not downloaded the latest game data.

Players should check for and install the latest game updates and try again.

Negative 345 Silver Wolf
Negative 345 Sky Wolf

Negative 345 Silver Wolf and Negative 345 Sky Wolf typically indicate that a network connection is being blocked. Causes can be related to restrictive network settings, such as Strict or Type 3 NAT settings. Learn about adjusting NAT type.

Learn more about optimizing your connection at Connecting to a Call of Duty: Black Ops 4 Game.

Players might also receive Negative 345 Silver Wolf when an ISP has an outage or maintenance.

Nora 43 Yellow Wolf

Nora 43 Yellow Wolf typically indicates that a network connection is being prevented from connecting with the Call of Duty servers. Reasons can include a local network outage, a network exceeding bandwidth, restrictive network settings, firewall blocking, or faulty hardware.

Learn more about optimizing your connection at Connecting to a Call of Duty: Black Ops 4 Game.

Learn about adjusting NAT type to resolve network restrictions.

Collar 43 Yellow Wolf
Collar 726 Tin Clover
Dog 19 Tan Wolf

Collar 43 Yellow Wolf, Collar 726 Tin Clover, and Dog 19 Tan Wolf usually indicate there was an error or a timeout while attempting to connect to the Call of Duty servers, or the servers are unavailable.

Check Call of Duty: Black Ops 4 Server Status for more information.

Yorker 183 Lost Ant
Cast 345 Desert Wolf

Yorker 183 Lost Ant and Cast 345 Desert Wolf are usually the result of a failure to connect with your gaming network.

Check Call of Duty: Black Ops 4 Server Status for more information.

You can also check the status of the PlayStation Network or Xbox Live.

Charlie 285 Military Gorilla

Charlie 285 Military Gorilla indicates a player is signed in with a guest account. Players who encounter this error should back out of the game and sign in with a Call of Duty account that is linked to a 1st Party console account.

If you do not have a Call of Duty account, you can create a free one.

Learn more about linking console accounts.

Bravo 433 Sky Wolf

Bravo 433 Sky Wolf indicates there was an error when fetching a player’s stats. Players who encounter this error should restart the game to establish a new network connection. If the error persists, restart your router and console.

 

 

Don't see an error you're looking for? Let us know.

Please note: Reporting an error does not create a case, and you will not be contacted if you submit a report.

 

Privacy Policy Update
We’ve updated our Privacy Policy. You can view the revised policy here. By continuing to use Activision’s websites, products or services, you acknowledge this revised Privacy Policy.
+