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Call of Duty Alexa Skill Troubleshooting
What to do if you have trouble using the Call of Duty Alexa Skill
The following is a list of common questions about using the Call of Duty Alexa Skill with Call of Duty: WWII.
If you need help getting the Call of Duty Alexa Skill up and running on your Alexa device, check out Setting up and Linking the Call of Duty Alexa Skill to an Alexa Device.
For information about what the Call of Duty Alexa Skill can do, go to Using the Call of Duty Alexa Skill.
1. What should I do if Alexa gives me a response that doesn’t apply to what I requested?
The Call of Duty Alexa Skill is activated by you saying, "Alexa, tell Call of Duty…" or "Alexa, ask Call of Duty…" followed by a specific action or question. Alexa then responds to you based on keywords in the action you request or the question you ask. If Alexa doesn't hear the keyword correctly, the Call of Duty Alexa Skill will either make a guess or not take action. When activating the Call of Duty Alexa Skill, be sure to speak clearly and pronounce words correctly.
If you're not sure why Alexa is not responding the way you think it should, you can use the Alexa app to see what Alexa thinks it heard.
- Open the Alexa app on your mobile device and select Settings.
- Scroll to the History section at the bottom of the screen to see your conversations with Alexa.
2. What should I do if I asked Alexa to do something and I don’t get a response?
This is most often the result of not clearly saying the opening phrase that activates the Call of Duty Alexa Skill. Be sure to say "Alexa, tell Call of Duty…" or "Alexa, ask Call of Duty…" followed by a specific action or question. If Alexa doesn't understand what you say, it will remain silent.
If you're not sure why you're not getting a response, you can use the Alexa app to see what Alexa thinks it heard.
- Open the Alexa app on your mobile device and select Settings.
- Scroll to the History section at the bottom of the screen to see your conversations with Alexa.
3. I installed the Call of Duty Alexa Skill but my Alexa device isn’t recognizing it. How do I fix this?
The Call of Duty Alexa Skill requires you to link the PlayStation Network, Xbox Live, or Steam account associated with your Call of Duty account to the skill. Follow these steps to properly link your gamer account to the Call of Duty Alexa Skill.
- Go to callofduty.com and log in to your gamer account.
- Using the same browser, log in to alexa.amazon.com.
- Select Skills.
- Select Your Skills.
- Find and select the Call of Duty Alexa Skill.
- Select Enable.
- Select Save Permissions.
- Select Link Account.
- Select Link on Call of Duty to link the accounts.
For more help, check out Enabling Alexa Skills on Amazon.