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The following article addresses common questions regarding the technical aspects of Skylanders games.
If you have questions about the Portal of Power or other hardware, check out the Skylanders Portal of Power and Hardware FAQ. If you are looking for the model number on your Skylanders toy or Portal of Power, please check out Finding the Model Numbers on Activision Hardware and Software.
If you don’t have enough space to install a game or app, you will need to uninstall other games, apps, or files to clear enough space on the hard drive.
The best way to resolve this is by removing and replacing the Skylander on the Portal of Power. If this doesn’t resolve it, you’ll need to restart the game.
This may occur in environments with a lot of interference from other wireless devices. Try and reduce the number of devices connected wirelessly in your environment or switch to a wired controller.
Connect your Portal of Power and controller to one device at a a time, and make sure that the game is not running on other devices when you do so. You should also turn off the Portal of Power and controller when not in use to avoid them syncing up with another device.
This is an issue that can come up for three possible reasons:
If this does happen, try the following:
You might also need to restart the game.
This may be caused by problem with either the console or the game disc itself. Try the following troubleshooting tips:
If you have ruled out any problem with our game console, you can request a replacement disc by going to.
You cannot manually save a game. Skylanders games will auto-save at the following points as you play:
In addition, information will also be saved directly to the toy approximately every 30 seconds.
Follow these steps to load a game:
If your mobile Skylanders game is giving you this message, make sure your device is connected to a strong Wi-Fi connection.
If your connection is strong but you still cannot connect to the server, please try the following:iOS devices
These issues can occur when your device heats up after prolonged use. Turn off your device for a while and let it cool down.
Skylanders games can only be downloaded over Wi-Fi. Make sure you are on a strong Wi-Fi connection before beginning a download.
Try one or more of the following troubleshooting tips:
If you’re having sound issues with a Skylanders game on your PC, try the following:
If you’re having visual issues with a Skylanders game, try the following: