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Skylanders Technical FAQ
If you're having technical issues with a Skylander game, this article can help.
The following article addresses common questions regarding the technical aspects of Skylanders games.
If you have questions about the Portal of Power or other hardware, check out the Skylanders Portal of Power and Hardware FAQ. If you are looking for the model number on your Skylanders toy or Portal of Power, please check out Finding the Model Numbers on Activision Hardware and Software.
General Questions
If you don’t have enough space to install a game or app, you will need to uninstall other games, apps, or files to clear enough space on the hard drive.
The best way to resolve this is by removing and replacing the Skylander on the Portal of Power. If this doesn’t resolve it, you’ll need to restart the game.
This may occur in environments with a lot of interference from other wireless devices. Try and reduce the number of devices connected wirelessly in your environment or switch to a wired controller.
Connect your Portal of Power and controller to one device at a a time, and make sure that the game is not running on other devices when you do so. You should also turn off the Portal of Power and controller when not in use to avoid them syncing up with another device.
This is an issue that can come up for three possible reasons:
- Your wireless Portal of Power is low on battery power.
- Your wired Portal of Power was disconnected.
- A broken Skylander toy was placed on the Portal of Power.
If this does happen, try the following:
- Make sure your Portal of Power has fresh batteries or is properly connected.
- Take the Skylanders toy off the Portal of Power.
- Replace your Skylanders toy back on the Portal of Power.
You might also need to restart the game.
This may be caused by problem with either the console or the game disc itself. Try the following troubleshooting tips:
- Make sure your disc is not scratched or dirty. If necessary, clean with a soft, clean cloth.
- Make sure your console is in a cool, well-aired place.
- Try This should not affect your saved games, as those are different files.
- Try the game on another console. If it works on another console, the issue may be with your console.
If you have ruled out any problem with our game console, you can request a replacement disc by going to.
You cannot manually save a game. Skylanders games will auto-save at the following points as you play:
- Gameplay progress: All Skylanders games have various “checkpoints” where the game will automatically save.
- Challenges: Completing Challenges will save your progress to the console
- Finding Collectibles: Finding a collectible will save the game to a console.
- Finding Hats, Imaginite Mystery Chests, and Imaginite Shards.
In addition, information will also be saved directly to the toy approximately every 30 seconds.
Follow these steps to load a game:
- Go to the Main Menu
- Press the A (Xbox), X (PlayStation), or B (Nintendo) to enter the Load menu.
- Highlight the saved game you want to load.
- Press the A (Xbox), X (PlayStation), or B (Nintendo) to load the game.
Mobile Games Technical Questions
If your mobile Skylanders game is giving you this message, make sure your device is connected to a strong Wi-Fi connection.
If your connection is strong but you still cannot connect to the server, please try the following:
iOS devices- Double-tap the Home button. This brings up a list of active processes on the device.
- Swipe left or right to find the Skylanders app.
- Swipe upward on the Skylanders app to force-close it.
- Relaunch the Skylanders app.
- Tap the Options menu button.
- Select Settings.
- Go to Applications.
- Select Manage Applications.
- Select the Skylanders app.
- Select Force Stop.
- Relaunch the Skylanders app.
These issues can occur when your device heats up after prolonged use. Turn off your device for a while and let it cool down.
Skylanders games can only be downloaded over Wi-Fi. Make sure you are on a strong Wi-Fi connection before beginning a download.
Try one or more of the following troubleshooting tips:
- Make sure you are connected to strong Wi-Fi connection.
- Make sure that Airplane Mode is turned off.
- Restart the app.
- Restart your device.
PC Technical Questions
If you’re having sound issues with a Skylanders game on your PC, try the following:
- Make sure that your PC meets the minimum system requirements for the game.
- Make sure that you have the latest sound drivers from the manufacturer’s website installed.
- Change the hardware acceleration for your sound card to Basic.
If you’re having visual issues with a Skylanders game, try the following:
- Make sure that your PC meets the minimum system requirements for the game.
- Make sure that you have the latest video drivers from the manufacturer’s website installed.
- Set your desktop to a 1024 x 768 resolution set to 32-bit True Color.
- Shut down all of your background applications prior to running the game.
- Change the hardware acceleration for your video card to Basic.