On rare occasions, the game can time out when attempting to open an Advanced Supply Drop package, or when delivering the loot items from the opened package to your Armory.

If you receive an error message when attempting to open an Advanced Supply Drop, check the New Items section to see if the package is there, or if the package opened and the loot items were delivered to your Armory.

If you still do not see the Advanced Supply Drop or the loot items, follow these steps:

1. Back out to the Main Menu.
2. Return to the Multiplayer lobby.
3. Check the New Items section again for the Advanced Supply Drop, or check the New Items or your Armory for the delivered loot items.

In some cases, it might take some time for the Advanced Supply Drop or the loot items to show up in your Armory. If the options above do not work, please wait one hour and try again.

Advanced Supply Drops are awarded each time a player reaches ranks 20, 30, and 40, and after reaching each Prestige. In some cases, it may take up to 15 minutes for the Advanced Supply Drop to be delivered after being awarded.

Advanced Supply Drops awarded for leveling or prestiging on PlayStation 4 may experience delays up to 40 minutes. Players who do not see the Advanced Supply Drops after waiting 40 minutes will need to back out of Multiplayer to the Main Menu and then reconnect to the Multiplayer lobby in order to see the Advanced Supply Drops in their New Items inventory.

Learn more about Advanced Supply Drops earned through progression.

Some players have experienced delays in seeing their recently purchased Advanced Supply Drops in game. If you do not see purchased Advanced Supply Drops in game, please try the following:

1. Back out to the Main Menu.
2. Return to the Multiplayer lobby.
3. Check the New Items section again for the Advanced Supply Drop.

Still not seeing your purchased Advanced Supply Drops on PlayStation 4?

We have learned that some players on PlayStation 4 are still not seeing their Advanced Supply Drops after purchasing them through the in-game store. If you are still missing Advanced Supply Drops that you have purchased, you can download them again through the PlayStation Store. Be sure that you are logged in to the account that purchased the missing Advanced Supply Drops before performing these steps:

1. Close the Call of Duty: Advanced Warfare application.
2. From the PlayStation 4 home screen, select Library.
3. Select the Call of Duty: Advanced Warfare tile from the available options.
4. Scroll down the panel on the right and select My Add-Ons.
5. Find the Advanced Supply Drop purchase and select the download icon to the left of the tile.
6. Once you receive notification that your PlayStation has installed the content, return to Call of Duty: Advanced Warfare.
7. Select Multiplayer.
8. Check the New Items section to open the Advanced Supply Drop.

Advanced Supply Drops will contain three random loot items, including at least one weapon variant and at least one item of Professional rarity or greater. Items from Advanced Supply Drops can be used to upgrade loadouts and personalize an Operator, or they can be redeemed for XP.

Beyond the inclusion of at least one weapon variant and at least one item of Professional rarity or greater, Advanced Supply Drops:

• may include items that already exist in a player’s Armory;
• may include items that a player cannot use based on rank, and will remain locked in the player’s Armory until the required rank is achieved;
• may contain unique loot only available through Advanced Supply Drops, including the Eco Custom Exo and items from the Arctic Gear set;
• will not contain duplicate items within an individual package, however duplicate items may appear in different Advanced Supply Drop packages purchased in bundles;
• will not contain licensed/promotional items;
• will not contain Challenge-based items;
• will not contain loot specific to Ranked Play or Clan Wars.

Single Advanced Supply Drops containing three items can be purchased individually for $1.99 USD. Multiple Advanced Supply Drops can be purchased in the following bundles:

• Five Advanced Supply Drops plus one bonus Advanced Supply Drop for $9.99 USD (18 total items).
• 10 Advanced Supply Drops plus three bonus Advanced Supply Drops for $19.99 USD (39 total items).
• 20 Advanced Supply Drops plus eight bonus Advanced Supply Drops for $39.99 USD (84 total items) (Xbox only).

After launching with a cap of 10 purchases of each bundle type, and then increasing that limit to 15, Advanced Supply Drops now have no limit.

If a player’s Armory is full when an Advanced Supply Drop is opened, each new item that exceeds the current Armory slot limit will grant the player a new, permanent Armory slot. These new Armory slots will be retained if the items creating these new slots are redeemed for XP.

The easiest way to purchase Advanced Supply Drops is through the in-game store. Select Store in Multiplayer or Exo Survival mode, and then navigate to the Advanced Supply Drops section.

Please note: Some players have experienced delays in seeing their recently purchased Advanced Supply Drops in game. On rare occasions, Advanced Supply Drop purchases may take up to 20 minutes to show up in the game.

Advanced Supply Drops can also be purchased through the Xbox Live Store and PlayStation Store.

Yes, Advanced Supply Drops will also be awarded through normal gameplay. Players will earn Advanced Supply Drops after reaching ranks 20, 30, and 40, and after reaching Prestige.