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Cannot Download or Play DLC for Call of Duty: WWII

Troubleshooting tips for issues with Call of Duty: WWII DLC


If you're having trouble downloading or playing DLC for Call of Duty: WWII, please try the following troubleshooting tips depending on your console.


Where do I find the new DLC maps?

PlayStation 4

Go to PUBLIC MATCH in the Multiplayer menu and tab to the DLC PACK 3 MOSH PIT section containing Standard and Hardcore playlists rotating Team Deathmatch, Domination, Hardpoint, and Kill Confirmed. The new Operation Supercharge map for War is also available in its own 24/7 playlist.


  • If you purchased the DLC in-game, you may need to completely exit the game to complete the download.
  • Clear the cache on your console.
  • If the DLC doesn't download successfully or is unplayable, try downloading the DLC again.
  • Be sure that your PlayStation account allows you to download content.
  • You might need to Restore your PS4 license. To do this:
    1. From the PlayStation 4 dashboard, go to Settings.
    2. Select PlayStation Network/Account Management.
    3. Select Restore Licenses.
    4. Select Restore.

Please note: Your PS4 License can only be restored on your Primary PS4. Follow these steps to activate your PS4 as your primary system.

  1. Sign in to your PlayStation Network account.
  2. From the PlayStation 4 dashboard, go to Settings.
  3. Select PlayStation Network/Account Management.
  4. Select Activate as Your Primary PS4.
  5. Select Activate.

Try the following if you're having trouble with Call of Duty: WWII DLC for PC:

  1. Exit Steam.
  2. Navigate to your Steam directory (C:\Program Files\Steam\ or C:\Program Files (x86)\Steam\) and delete the AppCache folder.
  3. Restart Steam and launch your game.