TIENES ACCESO PRIORITARIO

Como uno de nuestros jugadores más fieles, tienes línea directa con nuestros expertos de asistencia.

ENVÍANOS UN CORREO ELECTRÓNICO

Enter your phone number below and an agent will get back to you via text message shortly.

* Required Field

All texts are automated, subject to Activision’s SMS terms, and consent is optional, not a condition of purchase or use of Activision support or service. Message and Data Rates may apply. By clicking SUBMIT, you agree to the SMS terms and agree that Activision may send you text messages at the above number about your customer service request. By checking the box, you also agree that Activision may send you promotional texts at the above number.

Get promotional texts at the above phone number

Got it!

You’ll get a text from us shortly outlining next steps.

Huy

Hemos detectado un problema en el sistema. Por favor, inténtalo de nuevo más tarde y disculpa las molestias.

Cuéntanos cuál es el problema y uno de nuestros agentes especializados te responderá por correo electrónico lo antes posible.

* Todos los campos son obligatorios.

Se enviará una respuesta al correo electrónico en su cuenta.
Cambiar mi dirección de correo electrónico

¡Hemos recibido tu mensaje electrónico!

Uno de nuestros agentes revisará tu mensaje y se pondrá en contacto contigo mediante correo electrónico.

Tu identificador de caso es

Huy

Hemos detectado un problema en el sistema. Por favor, inténtalo de nuevo más tarde y disculpa las molestias.

해당 언어에서 사용할 수 없는 페이지

이 페이지는 해당 지역에서 제품 또는 서비스를 지원하지 않기 때문에 해당 언어로 사용할 수 없습니다.

페이지를 영어나 다른 언어로 보려면 '영어로 보기'를 선택하십시오. 이전 페이지로 돌아가려면 '취소'를 선택하십시오.

영어로 보기 취소

无法用本语言显示该页面

由于在该地区没有针对此产品或服务的支持，本语言不支持您选择的页面。

选择“切换为英语并继续”可查看英文页面，您也可以选择其他语言，或者点击取消返回上一页面。

切换为英语并继续 取消

頁面並不支援此語言

由於相關產品與服務並未支援該地區，你所選擇的頁面無法在此語言下開啟。

選擇在英文版中繼續檢視英文版頁面或是選擇另一種語言，或者選擇取消來返回上一頁。

在英文版中繼續 取消

ページはこの言語に対応していません

お客様が選択したページはこの言語に対応しておりません。この言語が使用される地域では製品またはサービスがサポートされていません。

英語でページを閲覧するには「英語で続ける」を選択してください。他の言語を選択することも可能です。「キャンセル」を選択すれば前のページに戻ります。

英語で続ける キャンセル

02/09/21

Crash Bandicoot 4: It’s About Time Upgrade and Purchase FAQ

How to upgrade within the same console family if you already own a version of the game, plus information about new platform offerings

Crash Bandicoot 4: It's About Time is coming to PlayStation 5, Xbox Series X|S, and Nintendo Switch on March 12, 2021, and to PC Battle.net* later this year!

 That's right – if you own Crash Bandicoot 4 on PlayStation 4 or Xbox One, you’ll be able to upgrade your version of the game within the same console family and bring your game progress with you!

Don't have Crash Bandicoot 4: It's About Time? PlayStation 5 and Xbox Series X|S players can purchase the previous generation’s version of the game now and take advantage of the upgrade offer on March 12. Switch and PC players can pre-order a copy of the game, launching March 12 on Switch and later this year on PC.

 

* The release date on PC has not yet been announced. Follow @crashbandicoot for more information regarding the release date on PC.

1. How do I upgrade my game from PlayStation 4 to PlayStation 5?

Digital versions

Owners of a digital version of Crash Bandicoot 4: It's About Time for PlayStation 4 will have the option to upgrade to a PlayStation 5 version of the game at no cost** through the PlayStation Store. An internet connection is required to upgrade the game.

 

Physical versions

Owners of Crash Bandicoot 4: It's About Time for PlayStation 4 on disc will have the option to use the game disc to download or play the game on PlayStation 5 at no cost**. An internet connection is required to upgrade the game.

To download or play the game on PlayStation 5, insert your Crash Bandicoot 4: It's About Time game disc into your PlayStation 5 and launch the game. You will need to keep your disc in your PlayStation 5 every time you wish to play.

** Upgrade offer will cost 100 Yen in Japan.

Please note: The physical version upgrade offer is not compatible with the PlayStation 5 Digital Edition disc-free console.

 

Transferring saved game data

Follow these steps to transfer your saved game data from PlayStation 4 to PlayStation 5.

Before you begin, be sure your consoles are connected to the internet and that you're logged in to your PlayStation account.

  1. Launch Crash Bandicoot 4: It's About Time on your PlayStation 4.
  2. Navigate to the Select a Save Slot screen.
  3. Select the data slot you wish to transfer.
  4. Select Upload to Cloud.
  5. Confirm your selection, then select Upload to Cloud again.
  6. Once the upload is complete, select Continue to return to the game.
  7. Launch Crash Bandicoot 4: It's About Time on your PlayStation 5
  8. Navigate to the Select a Save Slot screen.
  9. Select an open data slot, then select Download Cloud Save.
  10. Confirm your selection, then select Download Cloud Save again.
  11. When prompted, enter your initials and select Next.
  12. When prompted, choose Modern or Retro playstyle.
  13. Once the download is complete, select Continue to return to the game. 

2. How do I upgrade my game from Xbox One to Xbox Series X|S?

Digital versions

Owners of a digital version of Crash Bandicoot 4: It's About Time for Xbox One will have the option to upgrade to an Xbox Series X|S version of the game at no cost through the Xbox Store. Smart Delivery will ensure the appropriate version is downloaded. An internet connection is required to upgrade the game.

 

Physical versions

Owners of Crash Bandicoot 4: It's About Time for Xbox One on disc will have the option to use the game disc to download or play the game on Xbox Series X at no cost. Smart Delivery will ensure the appropriate version is downloaded. An internet connection is required to upgrade the game.

To download or play the game on Xbox Series X, insert your Crash Bandicoot 4: It's About Time game disc into your Xbox Series X and launch the game. You will need to keep your disc in your Xbox Series X every time you wish to play.

Please note: The physical version upgrade offer is not compatible with the Xbox Series S disc-free console.

 

Transferring saved game data

Follow these steps to transfer your saved game data from Xbox One to Xbox Series X|S.

Before you begin, be sure your Xbox Series X|S is connected to the internet and that you're are logged in to your Xbox account.

  1. Launch Crash Bandicoot 4: It's About Time on your Xbox Series X|S.
  2. Press A to start.
  3. The game will automatically sync your saved game data.

3. How do I pre-order the game?

PlayStation 5 and Xbox Series X|S

Pre-orders are not available on PlayStation 5 or Xbox Series X|S. Instead, you can purchase the previous generation’s version of the game and take advantage of the upgrade offer on March 12.

 

Nintendo Switch

Pre-order Crash Bandicoot 4: It's About Time through the Nintendo eShop in select territories or through a preferred retailer in select territories.

 

PC

Pre-order Crash Bandicoot 4: It's About Time through the Blizzard Shop. The release date on PC has not yet been announced. Follow @crashbandicoot for more information regarding the release date on PC.

¿Necesitas más ayuda?

POST TO THE COMMUNITY

BROWSE SUPPORT PAGE: CRASH BANDICOOT 4: IT'S ABOUT TIME

CHAT WITH AN AMBASSADOR

AMBASSADORS ARE CURRENTLY OFFLINE