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Connectivity and the Network Status Screen in Skylanders SuperChargers
If you're having multiplayer issues, the in-game Network Status screen can help get you back up and running
The launch of Skylanders SuperChargers brings an exciting new feature to the Skylanders universe – online racing! Simply jump into the game’s racing menu and race against up to three other players using your console’s online capabilities.
This document will help you understand the various technical issues that can arise as a result of these new capabilities along with how to get the best online experience with Skylanders SuperChargers
Skylanders Network Status Screen
If you’re having issues either connecting to an online race or while playing inside one, your first stop should be the in-game network status screen. To reach the network status screen simply call up the in-game menu and scroll down to Network Status.
Once you select Network Status, you’ll be taken to the network status screen:
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Link |
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|---|---|---|
| Network connection is up and running. | Your network link is compromised. Online multiplayer is unavailable. | Your network connection is unavailable |
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NAT |
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| Your NAT is set to Open/Type 1 | Your NAT is set to Moderate/Type 2 | Your NAT is set to Strict/Type 3 |
|
Account |
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| First party account access succeeded. | N/A | First party account access failed. |
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Servers |
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| System is able to access Activision servers. | N/A | System is unable to access Activision servers. |
|
Bandwidth |
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| Network bandwidth is excellent. | Network bandwidth is sufficient for multiplayer, but you may experience issues, including lag. | Network bandwidth is insufficient to play in multiplayer. |
|
Ping |
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| Ping time to the host is excellent. | Ping time to the host is acceptable. | Ping time to the host is poor and you may experience disconnections. |
|
Bandwidth |
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|---|---|---|
| Network bandwidth is unknown. The bandwidth test is in progress or has failed. | ||
|
Ping |
||
| Ping time is not known. No connection to a host. | ||
Network Issues
Link: Link is your console’s physical connection to the Internet. Your connection may be through your home’s Wi-Fi connection or through an actual physical cable connected to your home’s Internet router. If this bubble is red, check your system’s Wi-Fi connection or Internet cable.
NAT: “NAT” stands for “Network Address Translation.” This is a security protocol that can be altered by the user to regulate the freedom with which your router will connect your device to other devices on the Internet. Your NAT can be set to three different security levels – Open, Moderate, or Strict on Microsoft devices or Type 1, Type 2, or Type 3 for Sony devices.
Most people keep their NAT to “Open” or “Type 1” as this allows the most freedom in connecting to other devices across the Internet, gives the fastest data transfer speeds and provides the best connections. In order to function properly, Skylanders SuperChargers needs to have an Open or Type 1 environment. If your bubble is showing as yellow (Moderate/Type 2) or Red (Strict/Type 3), you’ll need to adjust your NAT settings.
More about NAT including how to adjust your NAT settings
Account: This bubble lets you know whether the online account for your console is active. In order to race online in Skylanders SuperChargers, your console must be signed into an active Xbox Live, PlayStation Network, or Nintendo Network account. If this bubble is red, exit the game, sign into your account and restart the game.
Servers: This bubble tells you the status of the Skylanders SuperChargers’ online servers operated by Activision. If this bubble is red, it means there’s a problem connecting to the Activision servers. The Activision Support site will usually issue some sort of alert if this happens containing information on the nature of the problem along with an estimate of how long the servers will be down.
Bandwidth: This bubble measures how quickly your network is transmitting data back and forth between your console and Skylanders SuperChargers’ online servers. For optimal gameplay, you’ll need a data transfer speed of 768 kilobytes per second (kbps) or greater. Speeds below that may cause delayed transmissions and latency (lag) and speed below 64kbps will render online racing impossible and show as a red bubble.
Ping: Like Bandwidth, Ping is a measurement of how long it takes to transmit data between your console and your competitors. For optimal gameplay, you’ll want a Ping of less than 0.3 seconds. If Ping hits 0.75 seconds or higher, this bubble will be red and you’ll be unable to race online. Like Bandwidth, high Ping times are a big cause of latency (lag).