Awesome! You have priority access

As one of our most loyal players, you have a direct line to our support experts.

Let us know your issue below and one of our top agents will get back to you via email as soon as possible.

* All fields are required.

A response will be sent to the email in your account.
Change my email address

We got your email!

One of our agents will review your message and get back to you via email.

Your case # is

Oops

Our bad. We encountered a problem on our end. Please try again later.

ページはこの言語に対応していません

お客様が選択したページはこの言語に対応しておりません。この言語が使用される地域では製品またはサービスがサポートされていません。

英語でページを閲覧するには「英語で続ける」を選択してください。他の言語を選択することも可能です。「キャンセル」を選択すれば前のページに戻ります。

ARTICLE HELPFUL?

YES NO

ARTICLE HELPFUL?

PLEASE SELECT A REASON WHY

255 character limit  / 255

THANKS FOR YOUR FEEDBACK

11/06/18

Call of Duty: Black Ops 4 PC Troubleshooting

Tips for playing Call of Duty: Black Ops 4 on PC

 

This guide is to help players who are having issues running the game.

  • Try doing a Scan and Repair: Repairing Blizzard Games
  • Ensure you have the latest drivers and Windows updates applied.
  • Try doing a reset of the graphics settings back to their default settings.
  • Disable any services or applications that may interfere with the game: Closing Background Applications
  • Reboot your computer in case you have pending installs.

For issues with antivirus software:

  • If you are running an antivirus software, we recommend adding the entire Call of Duty: Black Ops 4 game folder to your antivirus exception list.
    • For Comodo users: Select Settings → Advanced Protection → Miscellaneous → Detect Shell Code Injections [Exclusion] and add the entire Call of Duty: Black Ops 4 game folder to the exclusion list.
    • For BullGuard users: Select Settings → Main and uncheck Self protection.

If issues still persist:

  • If you are using Razer Synapse, make sure to update to the latest driver.
  • Perform a clean boot and only start up with the bare minimum programs: How to perform a clean boot in Windows
  • If the game doesn't start and you have disabled ASLR on Windows, re-enable it.
  • Disable NZXT CAM, MSI Afterburner, and Razer Cortex, as these can conflict with Call of Duty: Black Ops 4.

 

The Software License and Service Agreement will be updated. Please follow this link [https://www.activision.com/legal/ap-eula] in order to see these changes.

+
Privacy Policy Update
We’ve updated our Privacy Policy. You can view the revised policy here. By continuing to use Activision Blizzard’s websites, products or services, you acknowledge this revised Privacy Policy.
+