Known Issues in Call of Duty: Infinite Warfare

Some players are receiving ELVIRA or HERMENTARIA error messages when attempting to join a friend or a party.

Some players have reported they've picked up the Proteus/Volk Retro variant, but they aren't able to use the gun or see it in their hands.

This error can occur when the same PSN account is logged in to more than one PlayStation.

Workaround: Be sure the PSN account you're using is only logged in to one PlayStation when playing the game.

Players are reporting getting stuck in an update loop when attempting to connect to servers.

Workaround: Try the following troubleshooting steps.

1. If you have Modern Warfare Remastered installed: Launch Modern Warfare Remastered and connect online. After connecting, quit Modern Warfare Remastered and switch back to Infinite Warfare.
2. If you don't have Modern Warfare Remastered installed, or Step 1 didn't work: Clear the cache on your console.
3. If Steps 1 and 2 don't work: Uninstall and reinstall Infinite Warfare and all DLC.

Some players are receiving CE-32725-9, CE-24224-5, cp_disco, and general disc read error messages when attempting to play Multiplayer or Zombies after installing a DLC pack.

If you are still experiencing disc read errors, please contact Activision Support for assistance.

Weapon loss can occur if a player performs a melee attack before the timer expires on the Super Minute Man Fortune Card.

Players are reporting they are not receiving Salvage when they get duplicate items in Supply Drops.

We have received reports that some players are not receiving the expected number of Keys for completing matches

Zombies mode games are crashing after players pass level 30.

Players who purchased a Digital Deluxe Edition, or a Legacy Edition or Legacy Pro Edition from GameStop, are not receiving Bullethawk or Hellstorm pre-order bonus content.

Players should contact us with a valid proof of purchase ready to provide to an agent.

Choose your platform to contact us:

• PlayStation 4
• Xbox One
• Steam

Players have reported they are not receiving the full amount of XP after completing a match.

If not enough players join a lobby quick enough before the start of a match, players might get kicked to a lobby by themselves.

Unable to invite players after quitting a match
– Xbox One, Windows 10 Store

If a player backs out of a match without removing party members, those players will not be able to receive invites.

If a player navigates between Match Lobby menus with two splitscreen players in the party, the party leader will experience a crash.

Sabotage DLC achievements don't display in the achievements list.

If you own Season Pass and see a price associated with the Sabotage DLC Pack in the in-game store or the Xbox Store, do not attempt to download the DLC. Instead, please contact Activision Support for assistance.

Some players attempting to download Sabotage from the in-game store are receiving a message stating "This product cannot be purchased at this time." (Error code WC-40360-3)

Some players are receiving disc read error, cp_rave, or imagefile202.pak error messages when attempting to play Multiplayer or Zombies after installing the Sabotage DLC pack.

When players attempt to find a Public Match in Zombies, they receive the following error message: "Lost connection to Host/Server. Connection timed out."

Players have reported that the After Action Report is not appearing after a match, and that they are not earning Keys for completing Mission Team missions.

Players have reported that they are unable to access Rig customization.

Some medals are currently not tracking properly after acquiring them in matches.

Pack-A-Punched melee weapons are not tracking toward melee weapon kill challenges when playing Rave in the Redwoods map.

Splitscreen players on Xbox One might get kicked from matches if they are both scrolling through their loadouts at the same time.

PCs with an AMD GPU will crash after switching Anti-Aliasing to “Filmic SMAA T2X”. Every subsequent boot afterward will crash.

Players reported they were receiving an error message "Failed to allocate from LUITween pool"

Players reported they were unable to see whether or not they own Season Pass when looking in their download history.

Solution: Follow the steps based on your platform to check your entitlements, including Season Pass:

PlayStation 4

1. From the dashboard, go to Settings.
2. Select PlayStation Network/Account Management.
3. Select Account Information.
4. Select Services List.
5. Select Infinite Warfare.

Everything that appears on this list is owned.

Xbox One

1. From the dashboard, go to Store.
2. Find Call of Duty: Infinite Warfare Season Pass in the Xbox Store.

If Season Pass is owned, it is marked Owned.

Some players are not receiving the Zombies in Spaceland Pack personalization items.

Solution: Players can manually download the personalization pack.

1. From the dashboard, highlight Call of Duty: Infinite Warfare.
2. Press the Options button and select Manage game.
3. Go to Ready to install.
4. Select the Zombies in Spaceland pack and download.

Mouse becomes unresponsive after booting the game.

Accepting an invite or joining a Multiplayer or Zombies session while in Campaign gameplay can cause the game to freeze.

Some players who have purchased Season Pass are not receiving their 10 Rare Supply Drops and 1,000 Salvage Credits.

Workaround: Some players have found that closing and rebooting the game two or three times delivers their Season Pass bonus content.

The Jackal Assault VR Experience is locked in the in-game store.