Question: I have an item that needs to be replaced. What should I do?
Answer: Most items are eligible for a replacement under Activision’s Warranty policy. Select a category below to learn more about Activision’s replacement process.
Please note: Always use your Case Number when inquiring about your warranty claim.
The United Kingdom and Europe
Please contact us directly to request a disc or cartridge replacement.
Australia and New Zealand
The United Kingdom, Europe, Australia, and New Zealand
Please contact us directly to request a hardware replacement.
For select Skylanders toys – usually toys from the most recent Skylanders game – you can request a Warranty Voucher redeemable for the value of the Skylanders toy you wish to replace. Warranty Vouchers are set at values of $10 or $15 and are accepted at major retailers including Wal-Mart, Toys R Us, and Target. If the Skylanders toy is eligible for a Warranty Voucher, the option will be available through the Warranty process.
Please note: Warranty Vouchers are only valid in the United States.
Requesting a Warranty Voucher
Your Warranty Voucher will be mailed to you within three business days.