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11/30/22

Connecting to a Call of Duty: Warzone Mobile Game

Troubleshooting tips for problems connecting to an online game

Call of Duty®: Warzone™ Mobile requires a network connection to play. If you're having trouble connecting to a game, or you're experiencing lag while playing, you should first check Warzone Mobile Server Status.

If the status indicator for your platform is not green or an alert is present, you might encounter connectivity issues until service is restored and fully operational.

However, if the status indicator is green and no alerts are posted, several other factors could be affecting the quality of your connection.

  • A strong Wi-Fi connection is recommended when playing Warzone Mobile. Try restarting the wireless router if you have access to it.
  • Restarting your device can also refresh your connection and resolve network connection issues.

If you continue to experience slow or laggy gameplay, try the following troubleshooting steps.

Android

1. Restart your device

  1. Press and hold the power button for a few seconds.
  2. Tap Power off or Restart on your screen. If these options aren't available, press and hold the power button until your device restarts.

 

2. Update the app

  1. Open your device's Play Store app.
  2. Tap ☰ at the top of the screen and select My apps & games.
  3. Find the Call of Duty: Warzone Mobile app and tap the Update button if available.

 

3. Update your device

  1. Open the Settings app on your device.
  2. Depending on your device, open System update or Software update.
  3. Check your update status and install any system updates available.

 

4. Clear the app's cache

  1. Open the Settings app on your device.
  2. Go to your apps. This may be called Apps, Apps & notifications, App Manager, or Manage apps depending on your device.
  3. Tap Call of Duty: Warzone Mobile.
  4. Tap Storage.
  5. Tap Clear Cache.

Apple

1. Restart your device

 

2. Update the app

  1. Open the App Store app.
  2. Select the Updates tab at the bottom.
  3. If Call of Duty: Warzone Mobile appears in the list, tap the Update button.

 

3. Update your device

  1. Open the Settings app on your device.
  2. Tap General, then tap Software Update.
  3. If an update is available, follow the on-screen steps.

 

4. Delete and reinstall the app

Please note: Deleting the app will not delete your progress or other game data.

  1. Open the Settings app on your device.
  2. Tap General, then tap iPhone Storage or iPad Storage.
  3. Tap Call of Duty: Warzone Mobile.
  4. Tap Delete App.
  5. Open the App Store app.
  6. Find and reinstall Call of Duty: Warzone Mobile.
  7. Open Call of Duty: Warzone Mobile.
  8. Log in with the same account to reinstate your game progress.

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The Software License and Service Agreement will be updated. Please follow this link [https://www.activision.com/legal/ap-eula] in order to see these changes.