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05/29/24

Managing Your Activision Account

How to register for an account, link and unlink console accounts, and set your contact preferences

Need help recovering a hacked Activision account? Submit a support request.

Registering for an Account

Activision accounts offer exclusive rewards and give you access to the latest intel to enhance your gameplay. If you do not have an Activision account, you can create a free one.

Activision accounts also enable cross-progression on all accounts you have linked to your Activision account. Because game progression in crossplay-enabled games is stored on your Activision account, you can play on any platform you have linked to your account, and your progression carries over.

You can register for an account using an existing gaming account with PlayStation, Xbox, Steam, or Blizzard. When registering with a gaming account, you will be taken to the gaming network's website to verify your login information.

If you don't have a gaming account, you can choose Mobile.

Linking Platform Accounts

PlayStation, Xbox, Steam, Blizzard, and Nintendo accounts can be linked to an Activision account.

Follow these steps to link a platform account:

  1. Log in to the platform account you wish to link.
  2. In the same browser, log in to your Activision account.
  3. Select the LINKED ACCOUNTS tab on your Activision account.
  4. Select the Link Account button next to the account you wish to link.
    • Please note: Activision accounts may only have one account linked per manufacturer.
  5. Account verification is required to make this change to your account. Select SEND CODE to have a one-time verification code sent to the email account associated with your Activision account.
  6. Enter the Verification Code you were sent to confirm you’re the owner of the account, then select CONTINUE.
  7. You will be taken to the platform account provider’s website to complete the account linking process.

Please note: Games with cross-progression store game progress on your Activision account, not your platform account. If you choose to link your platform account to another Activision account, your progress will not carry over. Your progress and content aren't lost. If you relink this platform account to the original Activision account, you can continue your progression and access your owned content.

Unlinking Platform Accounts

You may unlink individual platform accounts from an Activision account once every 12 months.

Follow these steps to unlink a platform account:

  1. Sign in to your Activision account.
  2. In the ACCOUNT LINKING section, find the account you wish to unlink and select UNLINK.
    • Please note: Games with cross-progression store game progress on your Activision account, not your platform account. If you choose to link your platform account to another Activision account, your progress will not carry over. Your progress and content aren't lost. If you relink this platform account to the original Activision account, you can continue your progression and access your owned content.
  3. Check the confirmation box and select CONTINUE.

If you wish to unlink an account due to a lost password or an email account you can no longer access, follow the steps below to reset the password or email address for your Activision account.

  1. Go to the Activision account login page.
  2. Choose the platform account you wish to use to log in, and you'll be redirected to the platform's login page.
  3. Log in to your platform account, and you'll be redirected back to the Activision website.
  4. Hover over your Display Name at the top of the page and select BASIC INFO.
  5. Select EDIT next to your password.
  6. Enter a new password, reenter the same password, then select SAVE.
  7. In the pop-up, select the same platform you chose in Step 2.
  8. Return to BASIC INFO and select EDIT next to the email address.
  9. Enter a valid email address you can access and select SAVE.
  10.  In the pop-up, enter your new password from Step 6.

Linking Twitch Accounts

Follow these steps to link your Twitch account.

  1. Sign in to your Twitch account.
  2. In the same browser, sign in to your Activision account.
  3. In the ACCOUNT LINKING section, select Link with Twitch Account.
  4. Select CONTINUE. You will be taken back to Twitch to complete the account linking process.

Learn more about Call of Duty Viewership Rewards.

Forgotten Password

If you can't remember your Activision account password, you can submit a request to have your password reset. After you submit a request, a password reset link will be sent to the email address associated with your Activision account.

The password reset link expires after 24 hours.

If you don't have access to the email address on your account, you will not be able to reset your password.

Due to privacy and security concerns, Activision Support may be unable to change account details.

Two-Factor Authentication (2FA)

Make your account more secure by enabling two-factor authentication (2FA). With 2FA enabled, a code generated by a third-party authenticator app on your personal device will be required whenever you log in to your account.

Learn more about setting up two-factor authentication.

Managing your Contact Preferences

Add contact information to your Activision account to get emails or texts with the latest intel about in-game events, special offers, seasonal giveaways, and more.

You can update your contact information in your profile's BASIC INFO section.

 

Email address

Account verification is required to change the email address on your Activision account. A one-time verification code will be sent to the current email address and must be entered to complete an email address change.

  1. Select EDIT next to the Email Address field.
  2. In the ACCOUNT VERIFICATION REQUIRED pop-up, select SEND CODE.
  3. Go to your current account to retrieve the one-time verification code.
  4. Return to the ACCOUNT VERIFICATION REQUIRED pop-up and enter the code.
  5. On the BASIC INFO tab and select EDIT next to the Email Address field.
  6. Enter the new email address and select SAVE.
  7. Enter the password for your Activision account.
  8. Select SAVE.
  9. A verification email will be sent to the new email address. Select VERIFY YOUR EMAIL ADDRESS in this email to complete the email change.

If you don't have access to the email address on your account, you will not be able to change your email address. However, you can still log in to the account if you have any accounts linked to it. To do this, select a linked account type on the Activision account login page, then log in to your linked account.

Due to privacy and security concerns, Activision Support may be unable to change account details.

 

Phone number

  1. Select EDIT next to the Phone Number field.
  2. Set your region and enter your phone number.
  3. Check the box below the phone number field to agree to Activision's SMS terms.
  4. Select SAVE to apply your phone number to your profile.

Please note: SMS communications can only be sent to US phone numbers.

Deleting an Account

If you would like to delete your Activision account, please review the Delete My Personal Information (Right to Erasure) section of our Privacy & Data Protection article.

Registering for an Account

Activision accounts offer exclusive rewards and give you access to the latest intel to enhance your gameplay. If you do not have an Activision account, you can create a free one.

Activision accounts also enable cross-progression on all accounts you have linked to your Activision account. Because game progression in crossplay-enabled games is stored on your Activision account, you can play on any platform you have linked to your account, and your progression carries over.

You can register for an account using an existing gaming account with PlayStation, Xbox, Steam, or Blizzard. When registering with a gaming account, you will be taken to the gaming network's website to verify your login information.

If you don't have a gaming account, you can choose Mobile.

 

Linking Platform Accounts

PlayStation, Xbox, Steam, Blizzard, and Nintendo accounts can be linked to an Activision account.

Follow these steps to link a platform account:

  1. Log in to your Activision account.
  2. Hover over your account name at the top of the page and select LINKED ACCOUNTS.
  3. Select Link Account next to the account you wish to link.
    • Please note: Activision accounts may only have one account linked per manufacturer.
  4. Enter the Verification Code that will be sent to the email address associated with your Activision account.
  5. Once again, select Link Account next to the account you wish to link.
  6. You will be taken back to the PlayStation, Xbox, Steam, Blizzard, or Nintendo website to complete the account linking process.

Please note: Games with cross-progression store game progress on your Activision account, not your platform account. If you choose to link your platform account to another Activision account, your progress will not carry over. Your progress and content aren't lost. If you relink this platform account to the original Activision account, you can continue your progression and access your owned content.

 

Unlinking Platform Accounts

You may unlink individual platform accounts from an Activision account once every 12 months.

Follow these steps to unlink a platform account:

  1. Sign in to your Activision account.
  2. In the ACCOUNT LINKING section, find the account you wish to unlink and select UNLINK.
    • Please note: Games with cross-progression store game progress on your Activision account, not your platform account. If you choose to link your platform account to another Activision account, your progress will not carry over. Your progress and content aren't lost. If you relink this platform account to the original Activision account, you can continue your progression and access your owned content.
  3. Check the confirmation box and select CONTINUE.

If you wish to unlink an account due to a lost password or an email account you can no longer access, follow the steps below to reset the password or email address for your Activision account.

  1. Go to the Activision account login page.
  2. Choose the platform account you wish to use to log in, and you'll be redirected to the platform's login page.
  3. Log in to your platform account, and you'll be redirected back to the Activision website.
  4. Hover over your Display Name at the top of the page and select BASIC INFO.
  5. Select EDIT next to your password.
  6. Enter a new password, reenter the same password, then select SAVE.
  7. In the pop-up, select the same platform you chose in Step 2.
  8. Return to BASIC INFO and select EDIT next to the email address.
  9. Enter a valid email address you can access and select SAVE.
  10.  In the pop-up, enter your new password from Step 6.

 

Linking Twitch Accounts

Follow these steps to link your Twitch account.

  1. Sign in to your Twitch account.
  2. In the same browser, sign in to your Activision account.
  3. In the ACCOUNT LINKING section, select Link with Twitch Account.
  4. Select CONTINUE. You will be taken back to Twitch to complete the account linking process.

 

Forgotten Password

If you can't remember your Activision account password, you can submit a request to have your password reset. After you submit a request, a password reset link will be sent to the email address associated with your Acitivision account.

The password reset link expires after 24 hours.

If you don't have access to the email address on your account, you will not be able to reset your password.

Due to privacy and security concerns, Activision Support may be unable to change account details.

 

Two-Factor Authentication

Make your account more secure by enabling two-factor authentication. With two-factor authentication enabled, a third-party authentication application (Google Authenticator) will be required to log in to your account.

If you are creating an account for the first time, or if you haven’t set up two-factor authentication on an existing account, you will be presented with a two-factor authentication setup. If you skipped the setup flow, you can enable two-factor authentication in the PRIVACY & SECURITY section of your account.

Follow these steps to set up two-factor authentication.

1. Download and install the Google Authenticator app on your smartphone or tablet.

2. Go to the PRIVACY & SETTINGS section of your Activision account.

3. Select ENABLE TWO-FACTOR AUTHENTICATION.

4. Open the authenticator app and tap the plus (+) sign.

5. Tap Scan barcode to scan the QR code with your smartphone or tablet, or select Manual entry to enter the Manual Entry Key.

6. Tap ADD ACCOUNT in the authenticator app.

7. Enter your Activision account password, then enter the 6-digit authentication code from the authenticator app (listed under Activision).

8. Select Activate to complete the setup.

 

After completing setup, you will be presented with 10 backup codes to use in case you cannot access or no longer have access to the Google Authenticator app. Keep these codes somewhere safe but accessible. For security reasons, each backup code may only be used once.

To access your account with two-factor authentication enabled, you will be prompted to enter an authentication code generated from the authentication app after entering your email and password. New authentication codes are generated every 30 seconds within the authenticator app.

Managing your Contact Preferences

Add contact information to your Activision account to get emails or texts with the latest intel about in-game events, special offers, seasonal giveaways, and more.

You can update your contact information in your profile's BASIC INFO section.

 

Email address

Account verification is required to change the email address on your Activision account. A one-time verification code will be sent to the current email address and must be entered to complete an email address change.

  1. Select EDIT next to the Email Address field.
  2. In the ACCOUNT VERIFICATION REQUIRED pop-up, select SEND CODE.
  3. Go to your current account to retrieve the one-time verification code.
  4. Return to the ACCOUNT VERIFICATION REQUIRED pop-up and enter the code.
  5. On the BASIC INFO tab and select EDIT next to the Email Address field.
  6. Enter the new email address and select SAVE.
  7. Enter the password for your Activision account.
  8. Select SAVE.
  9. A verification email will be sent to the new email address. Select VERIFY YOUR EMAIL ADDRESS in this email to complete the email change.

If you don't have access to the email address on your account, you will not be able to change your email address. However, you can still log in to the account if you have any accounts linked to it. To do this, select a linked account type on the Activision account login page, then log in to your linked account.

Due to privacy and security concerns, Activision Support may be unable to change account details.

 

Phone number

  1. Select EDIT next to the Phone Number field.
  2. Set your region and enter your phone number.
  3. Check the box below the phone number field to agree to Activision's SMS terms.
  4. Select SAVE to apply your phone number to your profile.

Please note: SMS communications can only be sent to US phone numbers.

 

Deleting an Account

If you would like to delete your Activision account, please review the Delete My Personal Information (Right to Erasure) section of our Privacy & Data Protection article.

The Software License and Service Agreement will be updated. Please follow this link [https://www.activision.com/legal/ap-eula] in order to see these changes.