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09/11/20

Known Issues in Call of Duty: Modern Warfare

A list of issues being tracked in Call of Duty: Modern Warfare

This page contains a running list of issues that have been identified or reported in Call of Duty: Modern Warfare and are either under investigation or scheduled to be fixed. Be sure to check back often as we'll continually update this page.

Issue Description

I can't install missing data packs.

– Xbox One

Follow these steps if you're unable to install missing data packs on Xbox One:

1. From the main in-game menu, select Option > General > Game Installs.

2. Allow the page to load completely.

3. Highlight the Data Pack that is not installed (Data Pack 1 or Data Pack 2) and press A. This will take you to the Store page.

4. Select Get to obtain the content.

5. Press A to install.

My Intel Missions aren't tracking in Warzone.

– All platforms

We’re currently investigating reports that some Intel Mission steps are not tracking.

I didn't get credit for winning a Warzone match.

– All platforms

We're investigating an issue where wins in Warzone are not counting.

I got a Dev Error when I launched Warzone.

PC

We're investigating multiple PC Dev Errors, including 6034, 6036, 6070, 6066, and 6065.

Be sure to check out Call of Duty: Modern Warfare PC Troubleshooting for additional help.

I keep getting a message that says “Update requires restart”.

– PlayStation 4 and Xbox One

We’re working to fix an issue causing players to get caught in an update loop.

In the meantime, some players have found that clearing cache on their consoles ends this update loop. Follow the steps in this article to clear your console’s cache. In some cases, clearing cache may need to be done multiple times between attempts to load the game.

I'm getting Dev Error 6065/6066/6068.
– PC

We've identified an issue that is causing hang crashes on the GPU, particularly during Campaign cutscenes. These crashes will be addressed in an upcoming patch.

Workaround: Try running VRAM under maximum and/or run the game with the default settings.

Resolved Issues

XP earned

We resolved an issue where some players were not receiving rank XP, weapon XP, or Tier progression from Warzone matches.

 

Dragon's Breath Challenge

We fixed an issue where the Dragon's Breath Challenge is not unlocking the R9-0 Shotgun

 

Heartbeat Sensor

Players should no longer experience stuttering or freezing when equipping the Heartbeat Sensor.

 

Connectivity issues in Latin American countries

We've fixed issues affecting connectivity in Latin American countries.

 

PC error code 0x0000000140c59d20 7778021 0xc0000005

We fixed an issue on PC causing some players are experiencing a crash at launch with error code 0x0000000140c59d20 7778021 0xc0000005.

 

Voice chat

We launched fixes to help prevent issues with voice chat cutting out or not working during gameplay.

 

Memory Error: 13-71

We released optimizations to help reduce players encountering Memory Error: 13-71

 

Season 3 Officer Emblem

We fixed an issue where some players were completing the requirements for Season 3 Officer ranks but weren't immediately being awarded ribbons or the final emblem.  

 

Heartbeat Sensor

We fixed a bug where the Ghost Perk was not hiding players from the Heartbeat Sensor in Warzone.

 

4th Talon Operator Mission "Complete 2 Warzone Plunder Matches"

We fixed an issue where some players were unable to complete the Season 3 Battle Pass Talon Challenges because the fourth challenge failed to track for them.

 

Dev Error fixes

We resolved the following Dev Errors: 6144, 6080, 6326, 6328, 1109, 5759.

 

Obsidian Camo Challenge

The Obsidian Camo Challenge (Kills made with the "No Masters" Combat Knife variant) now tracks progress as intended.

 

Use Dead Silence Field Upgrade in three different matches

Players should now be able to complete this Challenge as intended.

 

Crossbows with explosive bolts in Gun Game

We fixed progression in Gun Game when using the crossbow with explosive bolts.

 

Clan Tag Denied

We've resolved an issue preventing some players from creating or changing Clan Tags.

 

Self-revive in Warzone

An issue preventing players from self-reviving in Warzone has been resolved.

 

Rank dropped to 1

A graphical issue dropping player rank to 1 has been fixed.

 

Xbox One update progress

We resolved an issue affecting the update progress bar on Xbox One.

 

170GB update

We fixed a graphical issue related to the download size of our 3/26 update.

 

Splitscreen profile removal

We resolved an issue that was preventing players from removing a splitscreen profile.

 

FSS Carbine Pro Barrel unlock requirements for Uzi

We updated the requirements to unlock the FSS Carbine Pro Barrel. The required mag is the .41 AE 32-round Mag.

 

White flashes after shooting

We've fixed an issue that was causing white blinding effects while moving the camera around after shooting next to walls, vehicles, and other tall objects.

 

Black graphical corruption

We've resolved an issue causing black graphical corruption during matches on PC.

 

Killstreaks not appearing in HUD

An issue with Killstreaks appearing in the HUD in Realism matches has been fixed. Players should now see a Killstreak icon after one is earned.

 

PC mouse inputs

We’ve resolved several issues related to mouse functionality on PC, including pointer recognition and lag while in menus.

 

New Calling Card green marker

We removed an extraneous green new item indicator from the Calling Card menu. The indicator should now only appear when new calling cards are unlocked.

 

"Your data is corrupt or unusable"  

We resolved an issue that was causing the error "Your data is corrupt or unusable” when attempting to create local/custom games.

 

Regiment tags appearing as [ 3 3 ]

We fixed an issue that was causing Regiment tags to appear as [ 3 3 ].

 

Players disappearing in matches

We fixed an issue with the Dallas Empire Operator Skin losing visibility at far ranges.

 

Missing Officer Rank Challenges emblem

We’ve awarded Season 0 Officer Rank Challenge emblems to players who earned them.

 

Elite Sniper mission

We’ve updated the Elite Sniper mission to indicate that Objective 7 tracks kills with a Marksman or Sniper Rifle using a Scope.

 

Savannah error

Savannah errors typically occur when an update is being deployed. Once the latest version of the game is installed, the error no longer appears.

 

Splitscreen matchmaking

We fixed an issue that prevented players from finding Multiplayer matches while playing in splitscreen.

 

Killed by a weapon not aimed at you

We resolved an issue where an enemy's weapon appeared to be pointing in different directions when aimed at its target.

 

GPU driver version does not meet minimum requirements

If you're getting a message that says your GPU driver version does not meet the minimum requirements, please check out Updating Video Card Drivers on a PC to be sure that your drivers are up to date. If your drivers are up to date, be sure to try the following:

  • If you're using multiple monitors, try unplugging a monitor, launching the game, and then plugging the monitor back in.
  • Disable your integrated/onboard graphics card.

 

Cannot access the Graphics menu on PC

We fixed an issue where selecting the Graphics menu on PC took players back to the main menu.

 

Cannot activate RTX

If you're having trouble activating RTX, be sure your version of Windows and your video card drivers are up to date. RTX requires running Windows 1809 and above.

 

Launcher progression

We fixed an issue where launcher progression was only counting XP from enemy kills and not from destroying Killstreaks.

 

XRK Weapons Pack

We resolved an issue with the delivery of the XRK Weapons Pack included with all digital editions of Call of Duty: Modern Warfare.

Please note: The base versions of the XRK Weapons need to be unlocked through progression before they can be added to a Loadout and used in game. Be sure to check the Armory for your XRK Weapons. The XRK M4 Weapon Blueprint is listed under Assault Rifles and the XRK .357 is listed under Handguns.

 

Operator Pack

We resolved an issue with the delivery of the Operator Pack included with the Operator, Operator Enhanced, and Physical Precision editions of Call of Duty: Modern Warfare.

 

Weapon Master and Well Equipped challenges

We resolved graphical errors with the final reward for completing the Weapon Master (Urban Defiler pistol) and Well Equipped (Judgment shotgun) challenges.

 

Xbox One X crashes

We've resolved issues that were causing crashes on Xbox One X.

 

Commando camo for .357

The requirements for the .357 Commando camo are now available in game.

 

Graphical glitches in Campaign

We’ve resolved several texture, lighting, and shading issues in Campaign.

 

Memory error 21 1749

We resolved Memory error 21 1749, which would occasionally result after playing consecutive Ground War matches.

If you receive this error, try restarting the game.

 

Progression bars

We resolved graphical issues related to progression bars displaying progression toward Camos, Missions, and Challenges.

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